Job Description

:- Serve as the first point of contact for customers and visitors, ensuring a positive and professional experience - Manage customer queries and complaints across multiple channels (in person, email, phone) with clarity, empathy, and prompt resolution. - Maintain accurate and up-to-date customer records in accordance with company processes. - Collect customer feedback actively and consistently to support service improvements, and ensure feedback targets are met. - Coordinate with vendors and service providers for transport logistics, pilot lounge operations, stationery supplies, and goods movement (inward/outward). - Collaborate effectively with internal departments to resolve customer concerns and support administrative functions. - Ensure strict adherence to company policies, procedures, and service quality standards. - Support front desk responsibilities, including visitor management, call handling, and reception operations - Maintain confidentiality and exhibit high levels of professionalism in all interactions. - Develop a strong understanding of company operations to effectively manage and resolve customer complaints. (ref:updazz.com)