Senior Executive Complaints & Escalations
Job Description
Designation: Executive - Complaints and Escalations (Non Sales_147), Senior Executive - Complaints and Escalations (Non Sales_146) Office Location: National Operating Centre New Delhi (HO) Position description: The job holder would be responsible handling complaint cases. Would also be handling emails and customer letters. The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases Primary Responsibilities: Ensure closure of all complaints within internal TAT. Ensure 100% RCA for all complaints. Average number of days in resolving the complaints should not be more than 7 days Process improvement and sharing best practices Retention of customers Reporting Team Reporting Designation: General Manager - Complaints and Escalations (Non Sales_144) Reporting Department: Complaints & Escalations (CSO 7a) Educational qualifications preferred Category: Bachelor\'s Degree Required Certification/s: 2 - 4 years of experience in back office operations in a service industry Key Performance Indicators: Complaint Resolution RCA Of complaints Complaints resolution time Audits Required Skills: Knowledge of MS Office Good interpersonal and analytical skills required Customer service oriented Drive for high achievement Eagerness for learning new processes and systems Pro-active approach in issue resolution Focused outlook for achieving results
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Job Detail
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Job IdJD3107152
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, India
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EducationNot mentioned
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ExperienceYear