Job Description

We are hiring for one of the fast growing healthcare tech-enabled companies in Bangalore.EXPERIENCE:2-4 yearsJOB RESPONSIBILITIES:1. Handle customer queries and complaints via various channels.2. Approach and resolve the queries and issues with a customer-centric attitude.3. Offer exceptional customer experience and delight.4. Adhere to the set SLA and TAT.5. Achieve a high customer satisfaction score (CSAT).6. Demonstrate the right attitude with the right tonality in all customer interactions.7. Help to analyse and build processes.WHAT WE ARE LOOKING FOR:1. Any bachelor/master degree.2. Proficient in English and Hindi.3. Excellent interpersonal skills.4. Exceptional communication skills on multiple mediums (Chat, email, phone).5. A quick learner.6. Ability to multi-task and make decisions under pressure and time constraints.WHY SHOULD YOU APPLY?1. Shift allowance will be given for overtime.2. Rotational day off is available.3. Supportive work environment.NOTE:This is on-site job. We are looking for candidates who are in Bangalore and can join immediately or in 15 days.Candidates should be comfortable working for 6 days with a rotational day off and on rotational shift.We are looking for candidates who speak English and Hindi fluently.Those who have 2-4 years of experience in a similar role, can only apply.Please mention the required skills with experience in your updated resume.If your profile matches, we will contact you for further steps.Job Type: Full-timeSchedule:

• Rotational shift

• Shift allowance