Job Description

We are looking for a detail-oriented and experienced Senior Executive in Billing to join our finance team As a Senior Executive - Billing, you will be responsible for overseeing the billing process, ensuring accurate and timely generation of invoices, and managing customer accounts You will collaborate with internal teams, handle billing inquiries, and contribute to improving billing procedures and systems Key Responsibilities:Billing Operations: Manage the end-to-end billing process, including invoice generation, verification, and distribution Ensure accuracy and completeness of billing data, including pricing, quantities, discounts, and terms Coordinate with sales, operations, and other relevant teams to gather necessary information for billing Invoice Management: Generate and process invoices based on sales contracts, purchase orders, or service agreements Verify billing accuracy, resolve any discrepancies, and ensure compliance with billing policies and procedures Maintain a systematic record of invoices and related documents for future reference Account Management: Manage customer accounts and maintain up-to-date billing records Monitor customer payment terms, credit limits, and overdue payments Follow up on outstanding invoices, send payment reminders, and resolve billing disputes or discrepancies in a timely manner Maintain good customer relationships through effective communication and problem resolution Billing System and Process Improvement: Evaluate existing billing systems, processes, and procedures Identify areas for improvement to enhance efficiency, accuracy, and customer satisfaction Collaborate with cross-functional teams to implement process enhancements, automation, and system integrations Provide training and support to team members on billing systems and procedures Reporting and Analysis: Prepare regular reports and analysis related to billing, revenue, and accounts receivable Monitor key performance indicators (KPIs) to assess billing performance and identify trends or issues Provide insights and recommendations to management for improving billing processes and revenue optimization Compliance and Documentation: Ensure compliance with relevant billing regulations, industry standards, and internal controls Maintain accurate and organized billing documentation, including contracts, agreements, and customer correspondence Assist in internal and external audits related to billing and revenue recognition Customer Service and Support: Address customer inquiries, concerns, and requests related to billing Provide prompt and accurate responses to customer queries regarding invoices, payment terms, and billing policies Ensure high levels of customer satisfaction by delivering excellent customer service and resolving issues in a professional and timely manner Team Collaboration: Collaborate with finance team members, sales teams, and other stakeholders to ensure smooth and efficient billing processes Communicate and coordinate effectively to resolve billing-related issues and improve interdepartmental workflows Foster a positive and collaborative work environment

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