Job Description

Proactively perform a variety of Billing/E-Billing activities and supporting administrative and organizational activities to assist the team in providing a superior client experience

We are looking for an Executive/Senior Executive to join our Billing team in Noida. This is an amazing opportunity to work in Billing Team for Clarivate. The team consists of approx. 35-40 employees and is reporting to the Manager/Sr. Manager. We have a great skill set in Billing/OTC expertise and we would love to speak with you if you have skills in Billing Domain with added knowledge of Order to Cash

About You - experience, education, skills, and accomplishments

• Preferred experience of 4-6 years in Billing and related domain
• Thorough knowledge of Order to Cash cycle
• Regular B. Com Graduate with min 50% marks throughout education (preferred)

It would be great if you also had . . .

• Basic Excel knowledge
• Strong client orientation
• Analytical Skills & attention to detail
• Time Management & ability to work well under pressure and deliver to agreed timelines.
• An ability to work in a complex and dynamic international environment
• Self-motivation and a strong team ethic
• Initiative and flexibility
• Excellent written & verbal communication skills

What will you be doing in this role?

• Ensure all documentation is dealt with effectively, checked for correctness and receipt acknowledged.
• Internal handling of complex client requests (manual input tasks)
• To carry out any other reasonable administration requests made by the team
• Ensure that any report/data request regarding Billing/E-Billing and Reconciliation is provided in a timely manner
• Expert in complexities relating to specific areas of Billing/E-Billing. Automate by implementing reconciliations process on every step to ensure no revenue leakages
• Achieve client satisfaction by timely preparation/submissions of invoices, resolving client billing queries on as is basis
• Maintain best practices in the team
• The ability to comply with all procedures without adding increased risk whilst maintaining a high-quality service
• Continued development of relationships with clients & internal contacts
• Provide support on business initiatives to improve quality of service to meet company objectives
• Performance trend analysis and reporting
• Preparation of Allocation for work
• Responsible for the creation and maintenance of process manuals/SOPs

About the Team

Our team manages the Billing/E-Billing functions and create/deliver invoices to the Clarivate clients who use Clarivate software/services. Day to day operation involves interacting with internal stakeholders like Sales, software/services operations team, Finance team, TAX team, etc. for effective closure of monthly revenue cycle

Hours of Work

• This is the permanent role
• We are working as per the process/client requirement, with shift timings spread between 9 AM to 9 PM - flexible (45 hours a week)