Job Description

: Senior Engineer, Service Delivery It takes something special to drive the development and implementation of new and exciting products and services. That\'s a job for our Residency team.. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery. Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us as a Senior Engineer, Service Delivery on our Residency team in Bangalore to do the best work of your career and make a profound social impact. What you\'ll achieve As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers\' priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects. Analyst/Associate in AppBank, the Technology Division\'s \'Run-The-Bank\' production management organization in Goldman Sachs. Specialist role in the production management function for technologies and systems that support the Firm\'s various business functions. You will: Work actively with team members to analyze and resolve application issues Identify defects, discrepancies, and trends by ways of code debugging or log analysis Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here\'s what we are looking for with this role: Essential Requirements Computer Science concept of Data Structures in practical use cases One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc. One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc. One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2 Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues Desirable Requirements Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders Bachelor\'s degree (U.S. or equivalent) and Five (5) years of software development experience Dell\'s Hybrid Work Culture We feel freedom and flexibility are crucial-our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. Team members who live within a one-hour commute of a major Dell site location will be considered hybrid and expected to be onsite a minimum of three days per week, while the other days can be from anywhere. Team members who live more than a one-hour commute from a major Dell site location will be considered remote but may have the option to work hybrid should they choose to, with their leader\'s approval. Who we are We believe that each of us has the power to make an impact. That\'s why we put our team members at the center of everything we do. If you\'re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we\'re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 14 Aug 2023 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy . Job ID: R225446 Dell\'s Flexible & Hybrid Work Culture At Dell Technologies, we believe our best work is done when flexibility is offered. We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our page.

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