Job Description

About this opportunity This role involves an Engineer who will be involved in 2nd Level Assurance, Field Operations & Maintenance, External team from Customer, Incident Management team, Internal management in function area of RAN (Fault Management Centre). What you will do Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA assist engineers with any requirements to execute work. Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate. Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc. First point of contact for all fault related issues, to ensure prompt escalation to the Management whenever deemed applicable. Provide an \'Operationally Excellent\' service to both internal and external customers Tools Used:Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool & Authorized 3PP tools as per project requirement. Provide support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation. To prioritize faults to meet SLA/WLA. Technical Competencies Must have sound knowledge of RNC/BSC/RBS and Fronthaul TX equipment\'s like SIU/Routers. Should possess knowledge of RAN 2G/3G/4G/5G Network KPI\'s and able to promptly analyze, report and resolve issues. Real time Critical TT handling for customer Complaint related issue. Give End to End support for any RAN and Network related issue To analyze Health Checkup, Fallback report for each RNC and BSC as part of preventive Maintenance and taking the corrective action to resolve any fault found on daily basis. General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential. Ericsson/Huawei/Nokia Integration experience Must have understanding of Core/IP architecture and functionality of connected nodes and able to co-relate faults which are affecting Access network. Having on-hands experience in RAN nodes You will bring Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/or equivalent Industry experience: Telecom Years of experience: 5-8 years Why Join Ericsson At Ericsson, you\'ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\'s possible. To build never seen before solutions to some of the world\'s toughest problems. You\'ll be challenged, but you won\'t be alone. You\'ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What Happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

foundit