Job Description

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About this opportunity

Role involves end-to-end 2nd Level technical support for the issues arising in Managed Services Customers\xe2\x80\x99 cellular network also require extended support to the Front Office in fault management issues and responsible for the next level of restoration!

You are passionate about technology and software development and continuously experimenting and learning more

You love solving problems and digging into complex problems

We believe in trust \xe2\x80\x93 we trust each other to do the right things.

We believe in taking decisions as close to the product and technical expertise as possible.

We believe in creativity \xe2\x80\x93 trying new things and learning from our mistakes.

We believe in sharing our insights and helping one another to build an even better user plane!

What you will do

Overall System Administration of Ericsson OSS-RC/ENM and multivendor EMS/NMS and Integration of Radio & Core Network Nodes with OSS.

End to end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS applications i.e. C.N.A., OPS, CHA, ARNE, RNO, SMO, BSM, and Element Manager.

Integration of Radio & Core Network Nodes with OSS.

Perform release upgrades on live OSS Servers and roll-out.

Trouble Ticket /Change Request handling as per SLA/WLA.

Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults.

To handle emergencies and on-call support (24X7).

Solution Management for Customized Business Object \xe2\x80\x93 Templates / Reports.

Co-ordination with GSDC/PDU/PLM.

Coordination with external suppliers for 3PP Hardware Support.

Administrator level experience in Business Objects, Citrix or similar tools

Knowledge in ENIQ & Sybase IQ

You will bring

Minimum 2 to 7 years of relevant experience of which at least 2 year must have been spent working on Ericsson OSS-RC/Sun Solaris Systems.

Should have good knowledge & understanding of GSM / WCDMA.

Good Knowledge & Skills on System Administration of OSS RC.

Preferably hands-on experience of Integration & Commissioning of OSS RC.

Good Knowledge & Understanding of SUN Solaris/UNIX (Preferably SUN Certified), TCP IP, Networking & Sybase environment

Should have good knowledge & understanding of Support Processes.

Should be customer oriented.

Should work well under time constraints.

Should have good oral & written communication skills.

Should actively contribute to improvements and changes.

Key Qualification:

Education: Degree in Electronics & Telecommunication Engineering or equivalent

Experience: 5years.

Why Join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Uttar Pradesh : Noida

Ericsson