Job Description

About this opportunity

Role involves end-to-end 2nd Level technical support for the issues arising in Managed Services Customers' cellular network also require extended support to the Front Office in fault management issues and responsible for the next level of restoration!

• You are passionate about technology and software development
• You are continuously experimenting and learning more
• You love solving problems and digging into complex problems
• We believe in trust - we trust each other to do the right things.
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity - trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane!

What you will do

• Overall System Administration of Ericsson OSS-RC/ENM and multivendor EMS/NMS
• Integration of Radio & Core Network Nodes with OSS.
• End to end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS applications i.e. C.N.A., OPS, CHA, ARNE, RNO, SMO, BSM, and Element Manager.
• Integration of Radio & Core Network Nodes with OSS.
• Perform release upgrades on live OSS Servers and roll-out.
• Trouble Ticket /Change Request handling as per SLA/WLA.
• Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults.
• To handle emergencies and on-call support (24X7).
• Solution Management for Customized Business Object - Templates / Reports.
• Co-ordination with GSDC/PDU/PLM.
• Coordination with external suppliers for 3PP Hardware Support.
• Administrator level experience in Business Objects, Citrix or similar tools
• Knowledge in ENIQ & Sybase IQ

You will bring

• Minimum 2 to 7 years of relevant experience of which at least 2 year must have been spent working on Ericsson OSS-RC/Sun Solaris Systems.
• Should have good knowledge & understanding of GSM / WCDMA.
• Good Knowledge & Skills on System Administration of OSS RC.
• Preferably hands-on experience of Integration & Commissioning of OSS RC.
• Good Knowledge & Understanding of SUN Solaris/UNIX (Preferably SUN Certified), TCP IP, Networking & Sybase environment
• Should have good knowledge & understanding of Support Processes.
• Should be customer oriented.
• Should work well under time constraints.
• Should have good oral & written communication skills.
• Should actively contribute to improvements and changes.

Key Qualification:

• Education: Degree in Electronics & Telecommunication Engineering or equivalent
• Experience: 8+ years

Why Join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you will be redefining it at a company where you're empowered to lead and perform at your very best.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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