Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Senior Engineer

Job Level

PT2-Advance

Reporting to

Bhupendra Jain

Function

Technology & Security - Infrastructure & Testing

Primary job location

GGN

Role purpose and key accountabilities

This position is part of India team responsible for the support of a SCCM infrastructure, Packaging the application, Manage and setup group policies, Intune, Autopilot and Modern Device management. This role will provide hands-on 3rd level operational support for internal customers. The role requires flexibility to work on callout or weekend and occasional out of hours work. Ability and willingness to quickly learn new technology.

• SCCM CB (Primary) : Experience in Administration, Support and engineer the Microsoft System Center Configuration manager services globally.
• SCCM Infra (Primary) : Experience in Managing SCCM Infrastructure, Server upgrades, setting up remote SCCM Distribution points.
• SCCM OSD/MDT (Primary) : Develop & Implement Deployment for Windows 10 Operating System and Updates.
• Intune (Primary) : Experience in Administration, Support and engineer the Intune, Autopilot and Modern Device management globally.
• Office 365 (Primary)- Experience on Office 365 package creation and Upgrade process and troubleshooting.
• Application troubleshooting (Primary) : Understanding for application troubleshooting for Enterprise environment.
• Operating System(Primary)- Understanding of Windows 10 & 11 for Enterprise environment.
• MBAM Security Bitlocker (Primary)- Experience in implement and manage Bitlocker and general troubleshooting to maintain healthy compliance state.
• Application Packaging (Secondary)- Knowledge to package application for enterprise environment on Windows 10 & 11 Platform.
• Active Directory & Group Policy (Secondary)- Experience on AD and End-point security tools and Group Policy with GPO related issues.
• Automating SCCM tasks and troubleshooting using scripts and other options.
• To create and update in-house documentation for the IT service desk and Infrastructure team.
• Manage user experience support across mobile devices, desktops and laptops.
• Technical expertise for all/assigned SCCM Packaging/group policy/Mac build related projects.
• Full ownership of problem and incident management, various audit compliance of the SCCM/Windows environment.
• Ownership for all SCCM and Windows Operations Support of Colt Internal customers in India & Europe using SNOW or equivalent tools.
• Develop and maintain procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling installed hardware and software.
• Ensures that appropriate software or specialist monitoring tools are used to maintain awareness and control of the hardware and software.
• Conduct investigations on system performance, make proposals for improvements and implement them when appropriate.
• Schedule and supervise all maintenance and installation work, including major configuration changes and upgrades.
• Influences design and development of new and changed systems and services to optimise operational efficiency and contributes to definition of associated standards and techniques
• Liaison with all Colt vendors like HP, Dell, Lenovo, Microsoft, etc., for management and support of Hardware, OS, Antivirus, other software & application/s.
• Work closely with own & other infrastructure team members across EU & India

Flexible to perform On-Call, Out of office hours activities, travel abroad for short/medium term basis depending upon Business requirements.

Essential requirements [skills, experience, qualifications]

• Technical knowledge of SCCM Infrastructure/Operations, Intune Cloud.
• Understanding and Technical knowledge of Active Directory, Group Policy, DNS & DHCP.
• Knowledge of SQL, and SQL queries with the ability to build custom tables and reports.
• Understanding of Content Distribution and Management, Maintenance Windows, Queries, Application/Package Deployment, Operating Systems Deployment, LTI and ZTI Operating System Deployment, Microsoft Software Updates, and 3rd-Party Integrations.
• Hands on knowledge of supporting remote operational activities on Windows and good understanding & troubleshooting skills of end devices.
• Hands on knowledge of patching process using WSUS.
• Good understanding & working knowledge on Microsoft Tools and Technologies.
• Good understanding & working knowledge on Antivirus solutions.
• Proficient in at least one of the following scripting along with VB, PowerShell, WMI.
• Knowledge in using VMware / Hyper-V or any other Virtualization technology.

Minimum of 5 years of relevant work experience

• Graduate or above in Engineering/Computer Sciences

Desirable [skills, experience, qualifications]

• Ability to analyse complex problems, interpret operational needs and develop effective solutions
• Ability to adopt and enable best practice in SCCM or EUD Administration.
• Excellent communication skills, both written and verbal, including business writing skills
• Consultancy skills; influences and negotiates; customer-facing skills
• Communicates complex technical processes, mentors other team members
• Flexible approach and an ability to operate effectively with uncertainty and change
• Completes time-bound tasks, meeting all agreed standards of delivery; multi-tasks effortlessly
• Takes the initiative and works independently; must be self-motivated and energetic.
• Ability to work well under pressure and meet tight deadlines
• Willingness to accept new challenges and proactive in acquiring new technical skills
• Works effectively with related technical teams within Colt and at Colt customers / vendors.
• Communicate at all levels; attends customer requirements to discuss complex technical solutions
• Customer focused, Results oriented and Accountability, Innovation, Transparency and Integrity
• Inclusiveness, Sense of urgency, Collaboration and Teamwork
• Track & monitor deliverables.
• Participate in knowledge sharing sessions.
• Lead initiative of automation within program/projects.
• Co-own Automation target for your program/projects.
• Provide mentoring to resources.
• Ensure process compliance.
• Timesheet checks & manage vendor resources.

About Colt

At Colt, we provide world-class network and voice connectivity across Europe, Asia and North America's largest business hubs. We've been specialists in our field for nearly three decades - and we've won awards for being a technology innovator and pioneer. We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry leading net promoter score (NPS) to prove it.

What is it like working with us?

As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work life balance is important, and our people say it's one of the great advantages of working at Colt.

Inclusion is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.

Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please click .

Our values

We live by our Colt values every day, whether we're launching new projects or solving problems together. Our values represent how we behave and are integral to our culture.

We know people matter

Whether it's a customer, a partner or an employee, we build relationships based on trust, honesty, respect and integrity. We value diversity and strive to be more inclusive so everyone has the freedom to speak up, be heard and thrive.

We always find a better way

By staying one step ahead we empower our customers to succeed through the power of connectivity. We're swift to adapt and take responsibility for the promises we make.

We win together

We believe in the power of many and stand shoulder to shoulder with customers, partners and colleagues collaborating on ideas, sharing risks and recognition among all. When we make a decision we understand its impact, and rally behind the decision to make it a success.

We can change the world

We want to make the world a better place. Better connected, more sustainable, fairer for all. We use what we have - passion, technology and connectivity - to create good.

Visit to find out more.

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Access to Online-learning Platform
• Business mentoring
• option of parking slots in the Colt Campus
• lunch vouchers