Job Description

Are you looking to take off your career to gain unique experiences Passionate to contribute the digital transformation of healthcare Excited about a mix of start-up mode opportunity in a bigger enterprise The Corporate Functions (aka Administrative Technologies) team focuses on creating platform, services, products for the 119K Caregivers (employees) and provides opportunities in Portals & Service development, Data Engineering, Service Maturity, Quality of Service, Reporting & Analytics, 3rd Party SaaS products integrations focusing on Business Process Automation across various business functions like HR & Onboarding, Supply Chain, Finance, Legal, Real Estate & Security Operations, Physical Security and other non-clinical shared services. We are a group of passionate product managers, engineers, SREs focused on developing platform, services for transforming experience of Caregivers and enabling Caregivers to give better experience to patients. Our Team culture: Work environment, which is collaborative and driven by Learning, exploration & experimentation mindset Empowering & Enabling individuals and teams to realize their full potential Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of Products About the Role - Director, Service Engineering: This is a critical Service Engineering Leadership role for the Corporate Functions (aka Administrative Technologies) at Providence India. This role is both enterprise in nature and start-up in mindset because we are creating and building this IS division from grounds up. The scope is both broad, across a business unit and deep, in terms of technical, process and continuous improvement required to run and maintain an enterprise wide IS service. This role will work in a fast-paced environment, have constant demands for better services, and will require strong problem resolution, decision making, communication and partnering skills. Require a leader to deal with high degrees of ambiguity, drive clear strategy and implementation plans, while bringing the business, peer IS organizations and the team across globe to success. What will you be responsible for: The ideal candidate will have a blend of technical & operational skills in full stack service engineering & service operations, manage, nurture, and lead a service engineering team. Candidate should be adept at applying her/ his experience with a focus on problem solving, supporting an E2E system with focus on User experience, Quality of Service. Candidate should be highly collaborative and has good working experience in Global operating setups. Build, Grow, and Nurture vibrant Service Engineering Work groups consisting talented SREs & SEs. Work as a key member of a tightknit leadership team to create a high performing team that will drive necessary change and leadership, in a consistent way, throughout the organization Ensure production solutions are reliable, resilient, secure, and effective and that implemented solutions are continuously monitored and documented. Build operational excellence, defining metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Be a thought leader in identifying opportunities and drive automation to improve Service health, ARP, Resiliency, Telemetry, Monitoring, BCDR Strategy & Data. Effectively build relationships with business, management, Dev, Technical Program Management, E2E Product Management teams through positive interaction and problem identification and resolution to enable business teams to focus on driving their business and IS to run all the IS services Foster a trusting and safe environment where team members can raise problems without fear of blame, retribution or being judged, and focused on remediation, prevention, and excellence. Work closely with the Product Groups to deploy pre-released software, to provide timely feedback, and to drive improvements into the products. Talent Management - Hire, Nurture and Retain the talent. What would your day look like Closely work with your Work groups on the delivery, roadmap execution while continuously looking to evolve the product quality, service, predictability, and operational excellence. Partner with Software Engineering and Technical Program Management team for Quality of Service, Contributing to vision & roadmap for the product & platform. Partner with Global Engineering teams on shared goals and focus on the outcomes with a collaborative mindset. Partner with Supporting Functions like HR, Finance, L&D, & Talent Acquisition teams to nurture the talent and grow the talent through career development and hiring. Who are we looking for 18+ years of Industry experience in technical roles, solid shipping, people management and leadership experience 6+ years People management experience managing team performance, delivery, roadmap, mentoring & coaching Empathy towards User base and focus on outcomes of the platform and team Required Skills: Service Engineering, Service Reliability Engineering, Service Operations Experience Technology: Fluent in Azure stack with relevant experience in CI/ CD, High Availability, Resiliency areas Preferred Skills: Domain: Corporate functions like HR & Onboarding, Finance & Supply Chain Technology: Web Applications, Services, Data Engineering areas leveraging Azure stack. BS or MS in Computer Science of Equivalent

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