Job Description

About the Role
As a Product Owner for one of our SDI-CSBB scrums, you will support the evolution and implementation of key CSBB capabilities that transform the Wells Fargo customer experience. In this role, you will be responsible for collaborating with our Product Management and line of business (LOB) partners, and leading your scrum team to deliver solutions via Agile methodology. To be successful in this role, you must be a strong team player with exceptional interpersonal and communications skills, who thrives as an independent contributor, yet is able to leverage your leadership acumen to build credibility and direct matrixed resources in a fast-paced and constantly evolving environment.

Responsibilities:
Partner with product manager and project team to define business requirements to meet the project objectives. Ensure requirements are within our business standards and guidelines and align to our business strategy and objectives.
Communicates, collaborates and negotiates with key stakeholders (value stream leaders, business groups and control groups)
Manage, groom, and prioritize the scrums backlog and work with the team to plan stories for upcoming sprints. Determines acceptance criteria for final UAT code.
Be accountable for scrum team deliverables and KPIs. Monitor and measure progress on user story delivery and sprint team velocity. Review metrics to measure value and identify opportunities for improvement.
Effectively manage risks associated with projects and scrum team, including: compliance with applicable laws, rules, and regulations; and adherence to internal Wells Fargo policies, procedures, and controls
Look at industry trends and customer feedback to brainstorm on features.
Communicate, collaborate and negotiate with key stakeholders (e.g. Value Stream Leader, LOB, Legal, Compliance, etc.)
Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isnt agreement amongst stakeholders, knowing how to negotiate and when to escalate to his/her leaders
Work with operations and technical teams to research and resolve production issues. Clarify ambiguities and customer experience based on business requirements and product objectives.

Market Skills and Certifications:
Essential Skills:
5 years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
Relevant prior experience in the Payments space
Experience in Customer Experience Roadmap principles
Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries
Ability to articulate complex concepts in a clear manner
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to manage large-scale initiatives and effectively partner with stakeholders across business and technical teams
Ability to manage process discovery, process modeling, and process improvement activities
Ability to negotiate, influence, and collaborate to build successful relationships
Ability to synthesize complex analytical findings into executive level communications
Ability to synthesize data to form a story and align information to contrast or compare to industry perspective and historical business trends
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Excellent verbal, written, and interpersonal communication skills
Ability to present and communicate effectively thru remote virtual tools like Skype/Lync, WebEx
Knowledge and understanding of online authentication, authorization, fraud, or security
Solid creative and strategic thinking skills
Strong analytical skills with high attention to detail and accuracy
Quantitative or qualitative data analysis experience
Process improvement experience
Agile and Jira experience in large, regulated organizations
Education: Any Graduate
Industry: Financial Services/Stockbroking, Banking

Skills Required