Job Description

Job Title: Senior Desktop Engineer
Location: New Delhi
Department: IT / IT Infrastructure
Reports To: IT Manager / IT HEAD / Infrastructure Lead
Employment Type: Full-Time
Detailed list of Job Duties for a Senior Desktop Engineer based on the technologies and responsibilities mentioned:
?? Core Desktop Engineering Responsibilities

• Windows OS Management: Install, configure, and maintain Windows 10/11 and Windows Server 2016 environments.
• Office 365 Administration: Support and troubleshoot Outlook, Word, Excel, PowerPoint, and other Office apps; manage user accounts and licenses.
• Citrix VDI Support: Maintain and troubleshoot Citrix Virtual Desktop Infrastructure, including thin-client configurations and session performance.
• Endpoint Management: Use Microsoft Intune and MDM solutions to manage and secure desktops, laptops, and mobile devices.
• Device Management Systems (DMS): Administer and support DMS platforms for hardware/software inventory and lifecycle management.

?? Hardware & Peripheral Support

• Desktop, Laptop, Thin-Client Troubleshooting: Diagnose and resolve

hardware issues across various device types.

• Printer Support: Troubleshoot network and local printer issues, including

driver installations and connectivity problems.
?? Security & Monitoring

• Antivirus Management: Deploy and monitor antivirus solutions; ensure endpoint protection is up-to-date.
• Gateway Security Monitoring: Monitor and respond to alerts from gateway security systems (e.g., firewalls, web filters).

• Network Security Monitoring: Collaborate with network teams to monitor and secure desktop endpoints from threats and vulnerabilities.

?? Software Deployment & Maintenance

• Application Support: Install, configure, and troubleshoot business-critical applications including Microsoft Office suite.
• Patch Management: Ensure timely deployment of OS and application patches using tools like WSUS or SCCM.
• Software Packaging: Create and deploy software packages for automated installation across the enterprise.

?? Operational & Strategic Duties

• Documentation: Maintain detailed documentation of configurations, procedures, and troubleshooting steps.
• User Support & Training: Provide Tier 1/2 support and training to end-users on desktop systems and applications.
• Project Leadership: Lead desktop-related projects such as OS upgrades, hardware refreshes, and security enhancements.
• Collaboration: Work closely with network, server, and security teams to ensure cohesive IT operations.

?? Reporting & Analysis

• Asset Management: Track and manage IT hardware and software inventory.
• Incident Reporting: Analyze support trends and generate reports to improve service delivery.
• User Training: Provide training and documentation to end-users for common desktop tasks and best practices.

Skills Required