Senior Customer Support Engineer
Year Hyderabad, Telangana, India
Job Description
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Job Type: Full Time
Job Location: Hyderabad
Salary: 7-10LPA
Years of Experience: 7-12 years
Responsibilities:
- Installing, configuring, and updating network software, as well as maintaining hardware and
network devices. - Collaborating with cross-functional teams to ensure successful deployment and integration of
network solutions. - Provide expert-level support for telephony systems, including troubleshooting complex issues,
diagnosing problems, and resolving escalated incidents. - Act as a point of contact for challenging technical inquiries and collaborate with other support
teams to ensure timely resolution. - Engage with telephony vendors and service providers to coordinate support activities, manage
service level agreements (SLAs), - Create and maintain documentation, including configuration guides, troubleshooting procedures,
and best practices for telephony systems. - Facilitate knowledge sharing within the support team and across departments to empower users
and enhance overall system awareness. - Lead the deployment of new telephony solutions and the integration of telephony systems with
other enterprise applications, such as CRM (Customer Relationship Management) - Monitor telephony system performance metrics, analyse trends, and implement optimization
strategies to enhance call quality, reliability, and efficiency. - Identify opportunities for system improvements, capacity planning, and infrastructure upgrades to
meet evolving business requirements. - Excellent troubleshooting skills, with the ability to analyse complex issues, perform root cause
analysis, and implement effective solutions. - ensuring the timely closure and renewal of annual maintenance contracts with existing
customers
Qualification Requirements: - Bachelor\xe2\x80\x99s degree in Eng, information technology, or similar.
- Experience on VoIP protocols
- Experience on Avaya/Telephony products would be an added advantage.
- At least 5 years\xe2\x80\x99 experience as a network support engineer.
- In-depth knowledge of network infrastructure, architecture, connectivity, and security.
- Superb analytical and problem-solving skills.
- Exceptional organizational and time management skills.
- Excellent communication, interpersonal, and leadership skills, with the ability to collaborate
effectively across multidisciplinary teams and interact with stakeholders at all levels of the
organization. - Willingness to travel to client locations.
- Should have worked in teams
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Job Detail
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Job IdJD3271596
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear