Job Description

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
The Role
The Senior Application Support Engineer is responsible for the day-to-day administration, end user support, system configuration, workflow management, and general system availability related to applications used on a daily basis by the engineering teams. Works closely with the rest of the IT and internal business teams to effectively support our business users.
What You’ll Do

• Provide day-to-day administrative support for multiple hosted applications (e.g. JIRA, Confluence, GitLab).
• Assess, prioritize and resolve issues reported by users in the various applications.
• Provision new users, manage workflows, manage system configuration, and general end user assistance.
• Conduct user audits to ensure appropriate application access is maintained.
• Collaborate with the rest of the IT development teams to participate in projects and identify system improvements.
• Design, develop and test enhancements in alignment with internal business process requirements.
• Document all changes to applications per internal controls.
• Create technical documentation and conduct end user training.
• Adhere to industry best practices for change and release management.

Requirements

• Bachelor’s degree in Management Information Systems, Computer Science, Computer Engineering, or other similar degree, or equivalent work experience
• JIRA/Confluence administration experience
• Groovy Script knowledge and scripting experience to extract or update data via API
• Advanced technical and analytical skills
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Basic time management skills
• Excellent verbal and written communication skills
• Ability to work independently with minimal guidance in a fast-paced environment

Nice to Have

• Working knowledge of Git repositories
• Administration experience with testing tools
• Familiarity with Agile methodologies
• Experience with AWS
• Experience with Single Sign-On (SSO) technologies such as Okta

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.