Job Description

At Career Ireland, we are dedicated to helping individuals achieve their career goals by providing exceptional customer service and support. We are currently seeking a Senior Customer Service Representative to join our dynamic team. If you are passionate about delivering outstanding customer experiences and have the skills to lead and mentor a team, we want to hear from you. Responsibilities: Provide Leadership: Lead and inspire a team of customer service representatives, setting high standards for customer service excellence. Customer Support: Address customer inquiries, concerns, and complaints promptly and professionally, ensuring a high level of customer satisfaction. Problem Solving: Utilize critical thinking and problem-solving skills to handle complex customer issues and provide appropriate solutions. Mentoring and Training: Coach and mentor junior customer service representatives, providing guidance and support to enhance their skills and knowledge. Quality Assurance: Monitor and evaluate customer interactions to ensure consistent service quality and adherence to company policies and procedures. Process Improvement: Identify opportunities for process improvements to enhance overall customer experience and operational efficiency. Data Analysis: Analyze customer data and feedback to identify trends and areas for improvement, contributing to strategic decision-making. Collaboration: Collaborate with cross-functional teams to resolve customer issues and improve service delivery. Documentation: Maintain accurate and detailed records of customer interactions and transactions. Performance Reporting: Prepare regular reports on customer service metrics, highlighting key performance indicators and areas for improvement. Provide Leadership: Lead and inspire a team of customer service representatives, setting high standards for customer service excellence. Customer Support: Address customer inquiries, concerns, and complaints promptly and professionally, ensuring a high level of customer satisfaction. Problem Solving: Utilize critical thinking and problem-solving skills to handle complex customer issues and provide appropriate solutions. Mentoring and Training: Coach and mentor junior customer service representatives, providing guidance and support to enhance their skills and knowledge. Quality Assurance: Monitor and evaluate customer interactions to ensure consistent service quality and adherence to company policies and procedures. Process Improvement: Identify opportunities for process improvements to enhance overall customer experience and operational efficiency. Data Analysis: Analyze customer data and feedback to identify trends and areas for improvement, contributing to strategic decision-making. Collaboration: Collaborate with cross-functional teams to resolve customer issues and improve service delivery. Documentation: Maintain accurate and detailed records of customer interactions and transactions. Performance Reporting: Prepare regular reports on customer service metrics, highlighting key performance indicators and areas for improvement. If you are interested in this role and meet the requirements, we invite you to apply today. Alternatively, you can contact Swapnil on +919006363333 via WhatsApp to express your interest. Join our team at Career Ireland and make a meaningful impact on individuals\' career journeys through exceptional customer service and support. Job Types: Full-time, Regular / Permanent Salary: 915,000.00 - 925,000.00 per month Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Work from home

Schedule:

• Evening shift
• Fixed shift
• UK shift
• Weekend availability

Supplemental pay types:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Education:

• Bachelor\'s (Required)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)

Speak with the employer
+91 9006363333