Senior Customer Relationship Executive
Year Sulur, Tamil Nadu, India
Job Description
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Nirmal Bricks and Blocks is a leading manufacturer of high-quality construction materials, committed to delivering excellence in both products and customer service. With a focus on innovation and reliability, we strive to meet the evolving needs of construction companies and builders. Position Overview:
We are seeking an experienced and dynamic Customer Relationship Manager to join our team. The ideal candidate will be responsible for managing customer inquiries, coordinating material dispatch, and ensuring timely payments. This role requires excellent communication skills, attention to detail, and a proactive approach to customer relationship management. Key Responsibilities:
We are seeking an experienced and dynamic Customer Relationship Manager to join our team. The ideal candidate will be responsible for managing customer inquiries, coordinating material dispatch, and ensuring timely payments. This role requires excellent communication skills, attention to detail, and a proactive approach to customer relationship management. Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, whatsapp, and other communication channels.
- Coordinate with production and logistics teams to plan and schedule material dispatch according to customer requirements and project timelines.
- Maintain regular contact with construction companies, builders, and contractors to understand their needs and preferences.
- Build and nurture strong relationships with existing customers to foster loyalty and repeat business.
- Proactively follow up with customers to ensure satisfaction with products and services provided.
- Monitor payment timelines and follow up with customers to collect outstanding payments in a timely manner.
- Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling products.
- Stay informed about industry trends, competitor activities, and market developments to provide strategic insights and recommendations.
- Proven experience in a customer-facing role, preferably within the construction materials industry.
- Strong interpersonal skills with the ability to communicate effectively and build rapport with diverse stakeholders.
- Excellent organizational skills and attention to detail to manage multiple tasks and priorities simultaneously.
- Proficiency in MS Office and CRM software.
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexibility to adapt to changing priorities and customer requirements.
- A proactive and solution-oriented approach to problem-solving.
- Provident Fund
- Day shift
- Performance bonus
- Yearly bonus
- total work: 3 years (Required)
- Customer service: 3 years (Preferred)
- Tamil (Required)
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Job Detail
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Job IdJD3273293
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSulur, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear