Job Description

About vmedulife Softwarevmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn.We are looking for a Customer Relationship Executive to handle the Outbound and Inbound calls and achieve the target by providing training to the client.Job description

• Build and maintain a business relationship with clients by providing prompt and accurate service to promote customer loyalty.

• Provide client support and handle client communications effectively.

• Ensure that client requests are handled timely and accurately.

• Calling the client professionally regularly for feedback on our service.

• Update customer information in the customer service database during and after each call.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Provide accurate, valid, and complete information by using the right methods/tools.

Required Candidate profile

• Strong communication skills (Telugu) are accompanied by excellent listening skills and patience to have smooth interactions with customers on call.

• Hindi and English Communication Skills are mandatory apart from the above language.

• Knowledge of customer service principles and practices.

• Proven customer support experience.

• Maintains composure and patience with customers.

• A strong sense of professionalism and discretion is required.

• Be familiar and should have a working knowledge of excel, word.

• Min 1 Year of experience in customer support

Work Location: 2nd Floor, EFC Business Centre,Rajiv Gandhi Infotech Park,Hinjewadi Phase 1,Pune, MaharashtraPin - 411 057Training: Software Training for 15 days will be provided to the candidate after joining.Benefits: 01. Employee Provident Fund and ESIC02. More opportunities to learn03. Unique experience04. Minimal supervision05. Opportunities for innovation06. Casual Dress Code07. Employee Training08. Personal Growth DevelopmentJob Type: Full-timeSalary: ?200,000.00 - ?300,000.00 per year