Senior Csa
Year India, India
Job Description
Job Overview:
A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by the client through a blend of email and voice responses delivering excellent Customer service
Key Performance Indicators:
- Works efficiently towards achieving the SLA based on the process requirement and meets the specified quality standards
- Meeting Quality requirements as per client and company standards
- Treats Customers Fairly with special emphasis on providing fair outcome on customer complaints.
No
Voice/NonVoice:
Non Voice
Reporting To(Designation):
Team Leader
Personal Attributes:
- Consultative
- Resilient
- Decisive and Action oriented
- Achievement Oriented
- Socially Confident
- Eager to learn
- Creative
BUSINESS FORESIGHT DRIVING EXCELLENCE FOSTERING PARTNERSHIPS WITH CLIENTS INFLUENCING OTHERS LEADING TEAMS MANAGING TRANSFORMATION WORKING ACROSS BOUNDARIES
Qualifications
Qualification & Experience - Must Have:
- Education: Graduate/Fresher
- Job Related Experience: Undergraduate (HSC) - 6month Experience
- BPO experience
- Good spoken English and Excellent written English
- Good communication skills
- Patient and process oriented
- Polite and customer service oriented
- An eye for detail
- Able to comprehend customer queries and provide the relevant resolve
- Exhibits patience and empathy to resolve customer queries
- Typing Skills: 15 wpm with 90 % accuracy
-
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2948298
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationIndia, India
-
EducationNot mentioned
-
ExperienceYear