Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Marketing Title.

In this role, you will:

• Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls
• Ensuring alignment with HSBC standards, governance and documentation requirements
• Actively participating in the MyDay Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/defects, proactive monitoring of system health and performance
• Report and review performance of the HSBC MyDay App service (Service level agreements, Outages, resource, cost)
• Ensure service management activities are executed and reported
• Assist with planned activities i.e. new additions of sites ahead of time ensure and sufficient resources are in place to provide adequate support and to maintain the HSBC MyDay App in BAU
• Generate and send MI reports to stakeholders ensuring these are accruate and in agreed timelines

To be successful in this role, you should meet the following requirements:

EXPERIENCE

• Experience with mobile enterprise set up and use of APIs
• Good understanding of enterprise mobile architecture and infrastructure within a large corporate environment
• Good understanding of enterprise mobile architecture and infrastructure within a large corporate environment
• Has worked successfully within a DevOps and Agile team/environment
• Proven self-starter who can operate and develop without close supervision
• Experience of working in a multi-cultural environment - demonstrable ability to adapt to different cultures
• Experience of working in virtual, geographically dispersed locations and timezones
• Experience of core IT Service Management processes, including Incident Management, Problem Management, Change Management and Release Management
• Experience of managing conflicting priorities and effectively prioritising tasks
• Experience of building and maintaining relationhips with stakeholders

Requirements

SKILLS AND KNOWLEDGE

• Demonstrate a passion for delivering customer satisfaction and value
• Knowledge of HSBCs Service Management Tooling (Service Now/EIM/PLADA) (desirable)
• Knowledge of the EHC and ITSA processes (desirable)
• Understanding of Agile and DevOps principles and how these are utilised within HSBC
• Excellent organisational skills with the ability to work under pressure and deal with conflicting priorties
• Strong Analytical and Problem Solving skills
• Strong Interpersonal and communication (both oral and written) skills
• Strong presentation skills
• Excellent attention to detail
• Ability to use MS Excel, Powerpoint, Word and Visio (or similar)
• Qualification in Agile/SCRUM and/or a recognised IT Service Management framework (eg. ITIL) (desireable)

You'll achieve more when you join HSBC.

www.hsbc.com/careers