Job Description

Support syndicated lending activities by managing and coordinating the closing activities of new and amended Credit Facilities. Interaction will include many different originating business units within Wells Fargo, external legal counsel, the borrower and the many investors in the deal. Customers represent Fortune 500 with credit lines ranging from $50million to $10 billion.

In this role, you will:
Service commercial loans including construction and problem loans, and may include commercial real estate agency loans
Provide direct customer service and acts as primary servicing contact for the loan
Support less experienced loan administrators in providing resolutions of inquiries and complaints
Determine appropriate course of action and conduct investigative steps to fully identify customer issues
Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
Provide subject matter expertise and interpretation of procedures to less experienced individuals
Respond independently to complaints escalated at the highest level
Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Ability to research & investigate breaks independently
Proficiency in LIQ

Required Qualifications:
4 years of Commercial Loan syndication Servicing experience, or equivalent
good communication
Education: Any Graduate
Industry: Financial Services/Stockbroking, Banking

Skills Required