Job Description

Job Purpose


The role is responsible for working closely with the Sales and the IT teams to support automation system design, User Acceptance Testing, Pilot launches, user training and query resolution. It is also responsible for creating & publishing dashboards on system and usage patterns as per defined timelines.
Job Context & Major Challenges


Job Context: The role is responsible for working closely with the Sales and the IT teams to support automation system design, User Acceptance Testing, Pilot launches, user training and query resolution. It is also responsible for creating & publishing dashboards on system and usage patterns as per defined timelines.




Job Challenges: o Driving and tracking usage among a large and widely distributed sales workforce

Multiple projects running simultaneously and shifting of business priorities often results in delays in implementation/execution of the projects within the set timelines.
Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Support in designing the system architecture and documentation as per IT requirements 1. Provide system specifications / requirements to the IT basis the requirements of the channel / field.


2. Ensure that the required documentation as per IT guidelines is accurate


KRA2 Liaising with the IT team during system development, conducting UAT, supporting pre-launch activities 1. Support in conducting pilot launch in selected geographies.


2. Ensure adherence to delivery timelines for UAT & implementation.

3. Conduct the UAT to ensure system requirements have been met.

4. Gather feedback and data basis the UAT to provide inputs for improvisation before the launch of the project.

5. Support the roll-out of pre-launch activities including communication mailers, awareness campaigns etc.

6. Assist in driving roll out of the launch across the country seamlessly by coordinating with various departments/stakeholders.


KRA3 Driving usage, Query resolution, tracking, looping in feedback post-launch for system improvements 1. Ensure that the system is implemented effectively and driven among the sales force.

2. Resolve queries during the launch period and tracking of end to end process adherence

3. Ensure that the all queries of the field related to sales automation are resolved accurately

4. Support in creating FAQ's for end users

5. Gather feedback after launch for bridging the gaps and strengthening the system


KRA4 Monitor usage and continuously work on achieving usage goals 1. Publish usage patterns across geographies on agreed frequency

2. Engage with end users proactively basis analytics of usage & take corrective action including escalation matrix to channel leadership.


3. Assist in preparing presentations for the Steercom on the progress and set up meetings for interventions/support that may be required from them from time to time.


KRA5 Create dashboards and MIS reports 1. Ensure that accurate dashboards are prepared to track the usage of processes by coordinating with various stakeholders

2. To assist in creating other MIS reports within the given timelines


Minimum Experience Level


7 - 15 years
Job Qualifications


Graduate