Job Description

Company Description

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified(TM). Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit or our page.



Digital wizards and experience creators, our DX team crafts compelling customer journeys across the web. They bring Epsilon teams and technologies together to create immersive experiences that help brands stand out. By leveraging the power of our platforms, cutting-edge digital and marketing cloud tools, the team drives greater engagement for our global clients. Fueled by provocative and new thinking, this talented group of individuals reimagine digital experiences, one customer at a time.

Why we are looking for you

• Basic understanding of CMS solution, E-Commerce or websites development.
• Basic understanding of the end-to-end content lifecycle, web content management, content publishing/deployment, and delivery processes and broad understanding of entire Martech stack.
• Support Lead or Sr. BSA's to map requirements with features supported by CMS like AEM, Site Core.
• Support with data and analysis for integrations between CMS and other Martech solutions- data platforms, campaign solutions, messaging solutions.
• Shares knowledge and presents to peers and other project teams on business domain, product domain.
• Understands and adheres to the established documentation quality standards for our businesses and clients.

• You will be responsible for leading client engagements and business and solution/functional requirements to deliver industry leading content marketing solutions for our clients.
• You will serve as liaison between the client and delivery teams in context of business needs and functional requirements and solution implementation.

• Work closely with Creative teams and ensure that UX is in alignment with the requirements.
• Works with BSA's and Onsite team to discover, analyze and document business requirements, and translating those needs into matured process and system solution designs.
• Helps with the creation of the business requirement documents (BRD) and writes high quality functional specification (FSD) catering to the solution offered to the client teams.
• Serve as a liaison between developers and users, clients and companies, and management and IT.
• Support testing team during the testing phase through review of test plans and test cases and perform functional testing, when required.
• Anchor requirements discussion with the BSA's, Project managers and development to create Functional and Non-Functional scope documents and prioritize own work based on project demands.
• Perform stakeholder interviews by creating meeting agendas, scheduling meetings, creating discussion guides, in-meeting facilitation and follow-up.
• Elicitation and collaboration of requirements through facilitating workshops and documenting outcomes and risks.
• Candidate should be proactive, a quick learner and be able to deal with ambiguity and drive towards clarity.
• Exceptional organizational, presentation, and communication skills - both verbal and written and experience presenting in front of groups.
• Should have the ability to influence others and gain consensus, and team collaboration (involving sensitive/political topics that will require some careful positioning and communication).
• Agile (Scrum preferred) project experience translating customer needs into business requirements (Features/Stories).
• Create and document user stories, participate in sprint review and retrospective.
• In-depth understanding of SDLC and Agile development and agile practices.
• Support and organize daily stand ups and scrum meetings.
• Work with Project Manager to create requirements backlog and sprint plan.
• Ensures high client satisfaction with change management planning, communication, execution and service.

• Requires overall experience 5-9 years of with at least 2-5 years in client facing roles
• Extensive experience building BRD, User Story and FSD docs
• Bachelor or master's degree preferred. MBA from a reputed Business School with Marketing specialization (Also Non-MBA, with exceptional communication skills)
• Experience in creating User Story and FSD docs.
• Bachelor or master's degree preferred. MBA from a reputed Business School with Marketing specialization (Also Non-MBA, with exceptional communication skills).
• 2 - 3 years hands on experience in requirement analysis and requirement analysis and elicitation and documentation.
• Independently led requirement discussions, led workshop with multi-disciplinary and cross-functional teams.
• Articulate and presented requirement walkthrough.
• Able to drive requirement meetings and discussion.
• Able to clearly communicate and articulate, both written and verbally, detailed specifications (e.g., Business requirement document, Functional Specification document, requirement traceability, site map, customer journey, persona development, Context models, Domain Models, Gap Analysis, Process flows etc.).
• Able to create and update specs/documents and assess completeness of requirements information received.
• Able to properly interpret business requirements and translate into understandable functional requirements/user stories.
• Able to work in a dynamic, fast paced and often changing environment.
• Supports Lead BSA's and works well in a team environment.
• Excellent drive and initiative, and sense of personal accountability.
• Excellent organizational skills and interpersonal skills.
• Ability to work autonomously as well as in a team environment.
• Must be self-motivated, responsive, professional and dedicated to customer success.
• Possess an innovative, problem-solving, and solutions-oriented mindset.
• Demonstrated ability to learn quickly, be a team player, and manage change effectively. Adapt and be effective working with local, remote, global team members in global time-zones.
• Exposure to web development projects, websites, E-commerce and data management platforms.
• Working knowledge of project management methodologies (Agile and non-iterative) and creation of defined artifacts.