Job Description

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Who weaEUR(TM)re looking forA

ZendeskaEUR(TM)s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an outgoing, innovative business systems analyst who can turn Atlassian products into a seamless workplace platformaEUR"owning strategy, integrations, and adoption while delighting users every step of the way.

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What youaEUR(TM)ll be doingA

Own the Atlassian product roadmap, maintaining product backlog, and prioritize work to deliver value to Zendesk employees

Partner with stakeholders to uncover pain points, map processes, and translate them into innovative solutions

Lead discovery workshops, rapid prototypes, and proofaEUR'ofaEUR'concepts that unlock new ways of working

Integrate Jira and Confluence with Slack, GitHub, and other SaaS tools, using APIs, marketplace apps and automations to automate endaEUR'toaEUR'end flows

Curate and govern plugaEUR'ins, ensuring performance, security, and measurable ROI

Design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data

Champion change managementaEUR"craft communication plans, deliver live training, and publish selfaEUR'service content that drives enthusiastic uptake

Define and audit permission models balancing collaboration, privacy, and compliance requirements

Upskill the Global Service Desk team to scale endaEUR'user support

Optimize performance by removing unused objects in Jira (Workflows, custom fields, etc)

Support content management best practices in ConfluenceaEUR"audit spaces, coach owners, and archive stale content

Build business cases for new technology that will scale how Zendesk delivers to customers

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What you bring to the roleA

6+ years administering Jira and Confluence and AIaEUR'driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users

Proven record leading crossaEUR'functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks

Strong integration skills with REST APIs, webhooks, and scripting (e.g., Python, Node.js)

Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery

Polished communication and facilitation skillsaEUR"comfortable presenting to executives, guiding power users, and supporting frontline teams

Passion for experimentation, continuous improvement, and simplifying complex processes

Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams

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About UsA

Zendesk builds software for better customer relationships. It empowers organizations to improve

customer engagement and better understand their customers. Zendesk products are easy to

use and implement. They give organizations the flexibility to move quickly, focus on innovation,

and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk

products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia,

Australia, and South America.

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Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.


Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.


Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.


Zendesk is an equal opportunity employer, and weaEUR(TM)re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .


Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.