Job Description

Rockwell Automation is a global technology leader focused on helping the world\'s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that\'s you we would love to have you join us! Provide operational support for Product and Engineering through customer research, Q&A, customer requirements definition, functional (product) requirements definition, troubleshooting, coordination, and documentation. Understand, define, and map out business process flows, decision and interaction points to understand gaps, needs, and requirements. Support Product Managers in defining technical product requirements based upon the defined outcome, customer problem, and scope for both major and minor releases Engage directly with internal and external stakeholders to understand problems, outcomes, and customer/market requirements and translate them into functional Product requirements. Lead and support discovery sessions to understand business problems and customer outcomes to address. Analyze, organize, and author easy to understand requirements that can be understood by internal and external stakeholders (incl. Product, Engineering, Field Teams, and customers) and are easily executed against. Validate requirements solve the customer problem and will deliver the intended outcome through review with internal and external stakeholders. Analyze existing solution setup, configuration, and underlying structure (Database, Stored Procedures) to understand existing behavior and make recommendations on solutions and requirements. Create compelling mixed media documentation (short form video, written documentation, PPT, etc.) of new and existing solutions (incl. background and benefit, solution configuration, best practices) via the release process or as part of an ongoing documentation initiative Qualifications: Bachelor\'s Degree 3-6 years of experience, preferably within software organization(s) Critical Thinking and Analysis Process flow analysis Research and data analysis Effective Communication Basic Presentation High Work Ethic Growth mindset Working knowledge of SQL or other programming language (highly desired) Prior experience working in a software company Experience with Product Management tools like Jira, Confluence, Gainsight, or similar Manufacturing, Supply Chain or Accounting domain knowledge (highly desired)

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