Job Description

About Us Heads Up For Tails is a one-stop pet products brand with its paw-prints across India. We design, manufacture, and customize stylish, high quality and utility driven pet products to improve the quality of your pet\'s life and make pet ownership delightful. We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier, and happier, we hope to strengthen the bond between pet and parent. With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s pet parenting journey. We have been awarded the \xc3\xa2\xe2\x82\xac\xcb\x9cBrand of the Year\xc3\xa2\xe2\x82\xac\xe2\x84\xa2 Award three times (2017, 2019 and 2021), most recently awarded at Homburg Palace, Vienna. Position Summary The Senior Store associate is responsible for all activities at the store in the absence of the assistant manager or store manager. His/her job description entails ensuring maximum sales by the store as well as excellent customer service in helping customers locate, select, and purchase products. He/she serves as the company brand representative, upholding the highest standards in carrying out daily functions. The senior Store associate\xe2\x80\x99s role involves providing exceptional customer care and achieving sales goals to ensure the store\xe2\x80\x99s objectives on sales and profits are met. He/she is expected to take on higher responsibilities that may be assigned by the manager or assistant manager within the store. With such employers, the purpose of the senior store associate\xe2\x80\x99s role may include generating sales to surpass personal sales goals, as well as effectively promoting the company\xe2\x80\x99s programs. The associate should be well trained to be able to give effective sales presentations and build rewarding relationships with customers. The duties of the senior store associate also involve promoting customer loyalty and giving each customer the best service they have ever got. The senior store associate work description also involves ensuring the security of the store. Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers\xe2\x80\x99 needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involved in the receiving of new shipments and checking inventory
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies\xe2\x80\x99 policies and procedures

Minimum Qualifications, Skills and Competencies

• Bachelor\xe2\x80\x99s/Master\xe2\x80\x99s degree in the relevant field
• Proven working experience in retail sales
• Basic understanding of sales principles and customer service practices
• Excellent Communication Skills
• Customer service focused
• Animal Lover Preferred

What Heads Up For Tails Can Offer You: Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market thats estimated to reach INR 5475 crores by 2025. With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less travelled will thrive and succeed.