To process, monitor and control transaction processing for Remittance & Payments preprocessing of BNPP WITH THE OBJECTIVE to facilitate smooth functioning of operations while meeting the Operations Objectives of BNPPISPL for all the sites handled. Responsibilities
Direct Responsibilities
1.Operations MANAGEMENT: Processing of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites. 2. OPERATIONS RISK MANAGEMENT: Adhere to control plans and pay attention to risk related areas in operations. 3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects.
Contributing Responsibilities
1. OPC: Contribute to the Operations Permanent Control framework 2. CUSTOMER SERVICE: Monitor turnaround times and operational efficiency. Resolve customer complaints and queries. 3. CLIENT RELATIONSHIP MANAGEMENT: Support MO to address ultimate client needs and resolve customer complaints if any.
Technical & Behavioral Competencies
TECHNICAL COMPETENCIES REQUIRED:
Knowledge of preprocessing & processing of Remittance & Payments transactions.
Knowledge of Basic Banking
Internal Accounting Systems and Packages
Familiarity with computer applications, MS-Office, Business Objects etc.
Familiarity with Banking Back Office Operations, Processes and Systems.
Knowledge on various regulations connected with Banking Operations
BEHAVIOURAL COMPETENCIES REQUIRED:
Good Communication Skills
Good interpersonal skills
Orientation towards Service Quality
Ability to work independently
Team work
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