Job Description

• Bachelor’s degree in any discipline
• 2 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
• Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus

Job summary
Are you eager to make a huge impact on Amazon's ability to drive business development? If you are customer obsessed and would like to be part of customer focused programs, this is the position for you.
In this role of Senior Associate (L3), the individual is expected to be an effective listener, communicator and problem-solver and balance the needs and requirements of the program with high customer obsession. The tasks that he or she would be responsible for shall include (but are not limited to) effectively performing audits for detail pages and correction of defects, communicating with stakeholders and supporting pilots for new customer focus programs.

Core Responsibilities:

• Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
• Guide & help seller for completing onboarding formalities & train them on internal tools.
• Handle various types of cases related to inbounding, product issues and customer complaints
• Provide required inputs to seller to manage customer feedbacks
• Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
• Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
• Document processes & regularly update existing SOPs
• Review & suggest SOP changes required if any to the team basis input from Category managers
• Handle various sets of daily, weekly and monthly business reports
• Onboard new processes if required as per the business needs

I. Skills

• Excellent written and oral communication skills in English
• MS Excel proficiency – ability to mine voluminous data for specific detail
• Strong analytical skills
• Strong interpersonal skills
• Excellent listening skills
• Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics

• Pace of implementation and consistency in performance
• Willingness to take initiatives and additional responsibilities
• Commitment and completion factor
• Creative and analytical problem solvers with passion for operational excellence
• Identify areas of possible process improvements

III. Ability to

• Multi task in a fast paced environment
• Operate in the system with speed and accuracy necessary to meet Amazon standards
• Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders

IV. Operations

• Meet and interact with sellers/vendors for initial process setup
• Flag possible escalation, dive deep to recommend and implement corrective actions
• Flag any updates received from stakeholders on process to Team Lead/Manager
• Be part of client calls to raise challenges, lead, and document conference discussions
• Understand the processes across teams & work towards improving the same along with process experts

• Bachelor’s degree in any discipline
• 2 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
• Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus