Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Membership Portfolio Services (MPS) is a companywide Centre of Excellence to provide Product & Data Solutions. The Enterprise Comms & MarTech Experiences (ECMX), a global organization that sits within USCS and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide the Communications Centre of Excellence with the charter of driving high quality, customer-service communication experience.
The open role is for Enterprise Communication Delivery (ECD) team under ECMX, leading the transition of the POD communications platform to an in-house POA platform for servicing communications. As a team, the focus is on driving engagement, satisfaction and revenue through a combination of best-in-class user experience through communication with compelling features and functionality globally.
We are looking for a highly motivated individual, who can help achieving the delivery targets for Communications Migration to the Raven POA platform (including but not limited to Paper, Email, SMS).
The Business Communications Delivery associate will be responsible for planning, design, and manage the letter build phases for all business partner communication needs. In addition, he/she will lead the requirements phase along with test data supporting driving efficiencies within the current business process and letter authoring capabilities development and training.
Qualification:

• Strong experience on Java and/or Business content studio module Layout and Style set creation

• Business Object Creation using XSD & BO Management, creating required properties including Derived, Object, Simple, etc

• Validates data/variable related inputs provided in Design Brief, works closely with Tech-data team regarding variable updates and changes

• Provides complexity matrix and estimation for creating Derived properties

• Works closely with Communication Developers during DDV build phase for any data related support.

• Ability to provide test data inputs working closely with Tech-data team during Unit test phases to Letter Developers.

• Good Communications skills and a team-player

• Ability to validate test cases with Business and technology team on data related components.

• Thunderhead certification preferred.

• GSN/CSN/GMS process knowledge preferred.

• Agile Scrum certification is good to have.

Preferred Additional:
Graduate with 5+ years of working experience on JAVA / Thunderhead / communications.
Understanding of working agile methodology
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required