Job Description

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

The Network Infrastructure and Telecom team is responsible for supervising, monitoring and developing the Networks, Infrastructure and Telecommunication of the regional Hub of BNP Paribas in the India region, liaising with BNP Paribas Head Offices where all major banking applications are hosted. Telecom Team activities plays a major role in the structure of processes that govern decision making around IT investment, client and suppliers relationships, project management.

Job Title:

Voice Engineer L2

Date:

Department:

ITIP

Location:

ITIP, Bangalore

Business Line / Function:

Network & DC

Reports to:

(Direct)

Manager \xe2\x80\x93 Video & Voice

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure.

Responsibilities

Direct Responsibilities

- IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways)

- Voice incident troubleshooting and escalation to L3

- BAU support operations in Voice Domain

- Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution

- Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain

- Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes

- Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure

- Vulnerability Management and finding remediation

- Coordinates with onshore teams; interface with vendors and partners for issue resolution.

- Assists the Team Leads/Delivery Manager in maintaining SLA adherence.

- Proposes solution alternatives, provide impact analysis for any technical changes.

- Translates high level objectives into low level work modules and tasks.

- Performs requirements gathering and design

- ITIL and Change Management experience

Contributing Responsibilities

- SOP creation, OPC, other business supporting documentation

- Supporting IPC Unigy, Verba and Nice NTR recording

- Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark

Technical & Behavioral Competencies

- Minimum of 3 to 5 years\xe2\x80\x99 experience covering Cisco Voice technologies

- Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC

- Knowledge on SIP, Oracle SBC\xe2\x80\x99s

- Strong knowledge of Video Servers (Expressway, CMS)

- Strong knowledge Video devices (SX-20, Cisco kit, etc)

- Knowledge of IPC Unigy, Verba and Nice NTR recording

- Technical knowledge of Network and Telecom infrastructure.

- Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark.

- ITIL and Change Management experience

Specific Qualifications (if required)

- B.E or Equivalent

- CCNA (Voice), CCNP (Voice)

- ITIL V3 Foundation desirable

- Ability to work under pressure

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Creativity & Innovation / Problem solving

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to manage a project

Ability to set up relevant performance indicators

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

Qualifications

NA

BNP Paribas