Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Internal Firm Services - OtherManagement Level Senior Associate & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You\xe2\x80\x99ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Operations Support team monitors the overall quality of our service. As a part of the team, you\xe2\x80\x99ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.A career in Information Technology, within Internal Firm Services, will provide you with the
opportunity to support our core business functions by deploying applications that enable our
people to work more efficiently and deliver the highest levels of service to our clients. You\xe2\x80\x99ll
focus on managing the design and implementation of technology infrastructure within PwC,
developing and enhancing both client and internal facing applications within PwC, and
providing technology tools that help create a competitive advantage for the Firm to drive
strategic business growth.
Our Operations Support team monitors the overall quality of our service. As a part of the
team, you\xe2\x80\x99ll be the primary contact for ensuring the quality of our services is maintained while
also considering better ways to provide the same service in a more cost efficient manner and
keeping customer satisfaction with our services high.
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Role- Cloud Ops Admins
Level- L3
Skills-
\xe2\x97\x8f 6+ Years of relevant experience in AWS Cloud Administration
\xe2\x97\x8f Expertise on AWS PaaS based services, EC2, VPC, RDS, Lambda, SQS,
ElasticCache,Cloudfront
\xe2\x97\x8f Windows/Linux OS, shell or PowerShell scripting
\xe2\x97\x8f Good communication and knowledge on ITIL preferred
\xe2\x97\x8f Experience in implementing and Managing IT Infrastructure on AWS
\xe2\x97\x8f Understanding of architecture and flow of web applications
\xe2\x97\x8f Experience of working on web servers (Apache, Nginx, IIS) and application servers
(Tomcat)
\xe2\x97\x8f Experience on installation and configuration of any database server from PostgreSQL,
MongoDB, RDBMS and SQL etc.
\xe2\x97\x8f AWS Certification
- SysOps Administrator
- Solution Architect Associate
JD- \xe2\x97\x8f Responsible to troubleshoot and resolve all
escalated technical issues for AWS Cloud
Operations
\xe2\x97\x8f Provide the technical guidance to L2 and L1 teams and help developing the skills in the
team
\xe2\x97\x8f Manage the Clients/Customers and drive the
service reviews
\xe2\x97\x8f Drive P1/P2 bridge calls for the resolution
\xe2\x97\x8f Manage the Cloud design, build, decommission, monitoring and operations for AWS Cloud
\xe2\x97\x8f Responsible for Quarterly Cloud Optimisation
\xe2\x97\x8f Own/manage and drive the creation of processes, procedures and SOPs for Cloud
operations
\xe2\x97\x8f Work directly with Amazon Web Service architects to help reproduce and resolve customer
issues
\xe2\x97\x8f Drive projects that improve support-related processes and our customers; technical
support experience
\xe2\x97\x8f Identifying appropriate use of AWS operational best practices
\xe2\x97\x8f Estimating AWS usage costs and identifying operational cost control mechanisms
\xe2\x97\x8f Reporting of statistics of the AWS services using AWS monitoring systemsLevel- L2
Skills
\xe2\x97\x8f 4+ Years of relevant experience in AWS Cloud Administration
\xe2\x97\x8f Expertise on AWS PaaS based services, EC2, VPC,CloudFront,Lambda, ALB, RDS,
Route 53
\xe2\x97\x8f Understands database system such as PostgreSQL, MongoDB, RDS
\xe2\x97\x8f Understands Web Servers such as Apache, Ningx
\xe2\x97\x8f In depth knowledge of Linux Commands and Services
\xe2\x97\x8f Windows/Linux OS, shell or PowerShell scripting
\xe2\x97\x8f Good communication and knowledge on ITIL preferred
\xe2\x97\x8f Strong multi-tasking skills
\xe2\x97\x8f AWS Certification
- SysOps Administrator
JD
\xe2\x97\x8f Responsible to troubleshoot and resolve technical issues for AWS Cloud Operations
\xe2\x97\x8f Provide the technical guidance to L1 teams and help developing the skills in the team
\xe2\x97\x8f Drive P1/P2 bridge calls for the resolution
\xe2\x97\x8f Manage the Cloud design, build, decommission, monitoring and operations for AWS Cloud
\xe2\x97\x8f Cloud Optimisation analysis & reporting
\xe2\x97\x8f Well versed in maintaining infrastructure of large complex systems/clusters
\xe2\x97\x8f Good analysis and troubleshooting skills and experience
\xe2\x97\x8f Excellent oral and written communication skills
\xe2\x97\x8f Report preparation and presentation skills
Level- L1
Skills-
\xe2\x97\x8f 1 + Years of relevant experience in AWS Cloud Administration
\xe2\x97\x8f Knowledge on AWS Cloud components (EC2, S3 etc), network concepts
\xe2\x97\x8f AWS Certification
- Cloud Practitioner
JD
\xe2\x97\x8f Monitoring of the health and events of the cloud environment
\xe2\x97\x8f Responsible to understand and address the technical issues for AWS Cloud Operations
\xe2\x97\x8f Incident acknowledgement, handling, tracking and routing
\xe2\x97\x8f AWS Cloud resources monitoring and deployment
\xe2\x97\x8f Follow the SOPs and perform the Cloud operations
\xe2\x97\x8f Good understanding of distributed computing environments.
\xe2\x97\x8f Good verbal & written communication skills
Role- DevOps Admins
Skills-
\xe2\x97\x8f 3+ years of experience in Devops tools
\xe2\x97\x8f Hands on experience DevOps tools Ansible, Jenkins
\xe2\x97\x8f Working knowledge of Agile principles.
\xe2\x97\x8f Hands on experience in Python, Unix/Linux Shell scripting, PowerShell scripting, Perl, SQL
and PL/SQL etc
\xe2\x97\x8f Have good exposure in CICD pipeline, AWS DevOps, Terraform
\xe2\x97\x8f Certification
- AWS Devops Engineer
JD-
\xe2\x97\x8f Eliminate the redundant efforts between L2 and L3 teams
\xe2\x97\x8f Responsible for the availability of the service to help system performance improvement
\xe2\x97\x8f Create Standard Operating Procedures SOPs,
self-help and self-service scripts for resolution of repetitive scenarios\xe2\x97\x8f Should have knowledge on Develop, deliver and improve automation in the projects duly
assigned.
\xe2\x97\x8f Design, enable and deliver scalable and automated strategy \xe2\x80\x93 Infrastructure as a code.
\xe2\x97\x8f Managing Openstack infrastructure as code using Terraform.
\xe2\x97\x8f Developing and Implementing software features using Agile Methodology.
\xe2\x97\x8f Enabling DevOps solutions development & deployment paradigms
Domain Cloud Ops Admin
Level- L1 , AWS Access RequirementsAWS Console access : Read only
Level L2 , AWS Access RequirementsRead, Create,Modify (Can\xe2\x80\x99t delete)
Level L3, AWS Access Requirements Full admin access on AWS subscription
Cloud Ops and Compliance Lead :
\xe2\x97\x8f Skills :
\xe2\x97\x8b 12+ Years of experience in handling Enterprise Infrastructure and Cloud operations
\xe2\x97\x8b 5+ years of experience in driving Security and Audit compliances for the Cloud operations
\xe2\x97\x8b Solid Experience on Client service reviews & SLAs Management
\xe2\x97\x8b Good experience on AWS and Azure Cloud platforms
\xe2\x97\x8b Good understanding of ITIL processes
\xe2\x97\x8b Good understanding of Servers and Client Architecture in the IT environment
\xe2\x97\x8b Must have 1 certification - ITIL/PMP or any other compliance or processes certification
\xe2\x97\x8f JD :
\xe2\x97\x8b Accountable for the day-to-day operations of managing Cloud Services including software
deployment and upgrades, system setup & administration of Cloud IaaS and PaaS
components
\xe2\x97\x8b Ensure the monitoring of ann Infra/App/DB components on the Cloud platforms
\xe2\x97\x8b Responsible to ensure that incident resolution, problem management, Release
management and change management processes are followed as per SLA commitments to
the clients
\xe2\x97\x8b Responsible for security management & ensure all vulnerabilities are handled
proactively and systems are kept uptodate as per NIS guidelines.
\xe2\x97\x8b Responsible for driving capacity planning, availability management, disaster recovery and
routine update of services.
\xe2\x97\x8b Ensures timely liaison with vendors regarding problems, fixes, and required enhancements
\xe2\x97\x8b Creates and maintains strategies related to Cloud Infrastructure and Cloud Services
throughout the
enterprise
\xe2\x97\x8b Drives the adoption, and articulate the risks/opportunities from leveraging Cloud
Infrastructure
\xe2\x97\x8b Oversees and directs the timely evaluation, qualification, and implementation of new
software
products, tools, and related appliances as it pertains to the Cloud environment
\xe2\x97\x8b Drive the Optimisation of technology, processes and people aspects to reduce the cost-to-
serve as per business requirements.
\xe2\x97\x8b Ensures all the agreed services are delivered as per the agreed quality standards
\xe2\x97\x8b Responsible for managing the client service reviews on a periodic basis
\xe2\x97\x8b Identify & manage the risks associated with the services delivery and engage right
stakeholders timely to address them
\xe2\x97\x8b Run Service Improvement Programs to continually improve the quality of services.
Mandatory skill sets- Devops,Ci/Cd pipeline,Azure cloud
Preferred skill sets- Containers,Kubernetes
Year of experience required- 5
Qualifications- BachelorsMandatory Skill Set: AWS Devops, Azure Devops,
Preferred Skill Set: AWS Infrastructure, AWS Cloud
Year of experience required: 04
Qualifications: BachelorsEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills Amazon Web Services (AWS), AWS Core Infrastructure, Azure DevopsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date

PwC