Senior Associate
Job Description
Department
Small Business
Job posted on
Jan 3, 2023
Employee Type
Permanent
Experience range
0 - N.A.
Monitor customer service performance on the agent and team level
Analyze & Assess agent performance over time
Accompany evaluations with meaningful and constructive feedback
Help agents improve their performance with specific instructions and constant support
Identify areas for and drive training for support executives
Be a subject matter expert on Customer Support SOPs for Delhivery
Report support team\xe2\x80\x99s performance to the management team
Contribute to the team culture in a positive manner and building strategies for continuous improvement
Experience in the customer service space and understanding of support metrics
Analytical and problem-solving abilities to create meaningful strategies to improve support quality
Hands-on experience in quality assurance
Great people skills and ability to communicate
Strong computer skills and knowledge of QA databases and applications.
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Job Detail
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Job IdJD2991811
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGoa, Goa, India
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EducationNot mentioned
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ExperienceYear