Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
How will you make an impact in this role?
Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. Within GCS Products, the @ Work Digital Experience team is focused on designing and delivering digital products for corporate customers to effectively lead their Corporate Card programs.
The Customer Experience & Platform Capabilities team is seeking a Senior Associate who will act as the Product Owner across several internal tools and platforms, including our digital adoption platform (WalkMe), help center, and a feature flagging tool. You will partner with engineering, design, and business stakeholders to ensure our team delivers high-quality digital experiences that improve how we launch, support, and improve self-serve capabilities. The ideal candidate brings a strong blend of product strategy and technical expertise, always approaching projects with a user-centric attitude. This is a hands-on role with a mix of product ownership and agile delivery responsibilities.
Job Responsibilities:

• Serve as the Product Owner for WalkMe, Help Center, and Feature flagging tool.
• Lead agile ceremonies including daily stand-ups (DSU), sprint planning, backlog refinement, and sprint reviews.
• Translate business needs into clear, actionable user stories and acceptance criteria for engineering teams.
• Manage new intake requests, ensuring they are accurately evaluated, prioritized, and aligned with roadmap priorities.
• Collaborate closely with designers, product owners, and engineering to develop intuitive and effective self-guided tours using WalkMe.
• Collaborate with Analytics, product owners, and engineering to implement phased releases for new feature launches.
• Oversee the day-to-day operations and deliverables for the help center.

Minimum Qualifications

• 2-5 years of experience in product management, product ownership, or related role.
• Familiarity with agile methodologies and experience running agile ceremonies.
• Knowledge of agile project tools such as Airtable, Confluence and Rally.
• Ability to work independently, manage competing priorities, and drive projects forward with minimal supervision.
• Strong collaboration skills, with the ability to work across design, engineering, and business stakeholders.
• Experience with digital adoption tools (e.g. WalkMe), knowledge bases/help centers, or feature flagging tools is a plus.
• Strong organizational skills with attention to detail.
• Curiosity, problem-solving approach, and a passion for improving user experiences.
• Technical proficiency to collaborate effectively on platform integrations, system design discussions, and implementation details.

Bachelor's degree in Business, Computer Science, Engineering, or a related field. Master's degree preferred.
Preferred Qualifications

• Master's degree in Business, Computer Science, Engineering, or a related field.
• CPO, CSPO, POPM certification(s).
• Experience with interpreting data, deriving insights, and informing decisions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required