Senior Associate Business Intelligence

Year    Gurgaon, Haryana, India

Job Description

Organization Context
Position Title:
Senior Associate-Business Intelligence
Reports To:
Senior Manager- CX Analytics & Information Management
Role Level:
CXO-4

  • Job Purpose
  • This role supports senior management by delivering timely, customer-focused insights through expert data analysis, clear documentation, and impactful reporting. It requires a skilled and passionate analytics professional who can handle complex datasets, build strategic models, and translate findings into meaningful actions that enhance customer experience. A strong grasp of customer centric industry and proficiency in business intelligence tools are key, as the role involves close collaboration across teams and contributes to ongoing improvement in a dynamic, multi-stakeholder environment.
  • Key Accountabilities
Data Collection and Analysis:
  • Collect and analyze data related to customer experience across various touchpoints and different stakeholders.
  • Collaborate closely with project owners to define key project parameters-including timelines, goals, budgets, and resource requirements-and set clear reporting schedules.
  • Develop analytical models to enable accurate forecasting, monitor performance, and conduct root cause analysis for continuous improvement.
Technology-Driven Initiatives:
  • Support in driving various IT initiatives such as Data Lake, automated Dashboards
  • Implement dashboards and reports to track key performance indicators (KPIs) and operational metrics.
  • Assist the D&T team to automate the generation and presentation of data for decision-making.
Strategic Presentations and Reporting
  • Support the Lead- CX Analytics & Information Management in publishing various reports that help in decision making such as Enterprise KPIs, Departmental performance reports, Progress report, Variance Analysis etc
  • Translate complex data into clear visual narratives that support strategic planning and reviews.
  • Highlight any deviations or roadblocks in the actual project progress against the planned timelines and milestones.
MIS Reporting & Documentation
  • Design and maintain automated MIS dashboards and reports for regular business updates.
  • Ensure accuracy, timeliness, and relevance of all reporting outputs.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
  • Skills Required for the role
Strategic Foresight
Proficiency in data visualization
Business Data and Analytical mindset
Documentation
Strong Interpersonal skills
Strong People skills
Strong Team management skills
Innovative & Creative
Customer centricity
Stakeholder Management skills
  • Key Performance Indicators
Operational Efficiency and Technology
  • Analytics and insights
  • Accuracy and timeliness of reporting
  • Implementation and success of technology-driven initiatives.
Insight-to-Action Impact
  • Stakeholder satisfaction score on clarity, relevance, and impact of insights
  • Average turnaround time from data collection to stakeholder-ready presentation
  • Key Interfaces
Internal Interfaces
Project Owners
  • Work with the project owners to solve for these roadblocks and challenges to ensure project milestones are met on time
D&T Team
  • Collaborate with D&T leads & managers to identify the opportunities for automation and effective calibration & visualization of project progress update
  • Educational and Experience Requirements
Minimum Education requirements
Bachelor's degree in Engineering, or related field.
Master's degree in a relevant field is preferred.
Experience
Minimum
Desired
  • 2-6 years of experience in similar roles
  • 4+ years of experience in similar roles

Skills Required

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Job Detail

  • Job Id
    JD4146894
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Gurgaon, Haryana, India
  • Education
    Not mentioned
  • Experience
    Year