Job Description

: Summary Provides expertise in the overall business process outsourcing process from identification through post-implementation. Essential Job Functions Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites. Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s). Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met. Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration. Monitors processes and resolves participant issues escalates as appropriate. Basic Qualifications Bachelor\'s degree or equivalent combination of education and experience Bachelor\'s degree in business administration, information technology, computer science or related field preferred Three or more years of business process outsourcing, consulting or systems implementation experience Experience working with business processes Experience working with information technology applications and infrastructure Other Qualifications Organizational and time management skills Communication, presentation and facilitation skills Ability to conceptualize, develop and apply business and management consulting applications and services Ability to assess clients\' business and identify improvement opportunities Willingness to travel Work Environment Office environment

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