Job Description

SUMMARY

Begin your career with DHL IT Services!

We are seeking for an experienced Senior Application Support Specialist to join our team.

You will provide consultation, guidance and problem solving expertise with respect to complex technical issues. You need to ensure the software applications environment is well developed and maintained with high quality.

As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.

WHAT YOU WILL DO

• Maintain the list of servers under each service category with the inventory of applications, middleware and patches installed.
• Prepare the patching calendar with proposed dates for patching server components.
• Provide the overview of patching schedules to BUIT and get proper approval for downtime
• Test new releases of products to ensure compatibility and minimize user impact.
• Organize Change tickets for the scheduled servers and coordinate for patching during maintenance window(probably during week ends).
• Plan, execute and support implementations so the patches are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for area of competence
• Maintain smooth operation of servers, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management.
• Maintain good working relationships with appropriate internal and external DHL customers
• Provide technical support to users of business applications, using standard ITS processes and procedures while trouble shooting the issues in patch implementation
• Provide verbal and written technical reports to specialists on aspects of system status.
• Provide technical reports to users and managers.
• Investigate vulnerabilities and other threats and determine appropriate actions
• Liaise with staff responsible for the development of system enhancements to overcome known problems
• Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
• Provide backup and recovery services in case of any problem identified after patching.
• Develop and document technical processes and procedures as needed.
• Adhere to strict Information Systems security guidelines in all cases.
• Prepare security documentation for input to Computer Security.

APPLICATION YOU WILL USE

Technical Skills:

OS Unix, Linux \xe2\x80\x93 Must Have

SQL\xe2\x80\x93 Must Have

DB (Oracle) \xe2\x80\x93 Must Have

Apache, Tomcat, NGINX\xe2\x80\x93 Must Have

Zabbix

Advanced shell scripting

Some Reporting Tool

Knowledge in WMS is an added advantage

Other Necessary Skills:

Fluent English \xe2\x80\x93 daily communication

Analytical skills

Excellent Written & Verbal communication skills

Behavioral skills:

• Strong customer focus
• Strong analytical thinking
• Team Player
• Excellent influencing and negotiating
• Personal drive, commitment to excellence, resilience in adversity

WHAT YOU SHOULD HAVE

• 4+ years experience in Operating Systems, Application Systems, Information Retrieval Tools, Programming Languages, Operating Infrastructure, Networking and Communications
• Knowledge of patching area (Linux, DB, MW)
• ITIL Foundation and project management techniques
• Analytical and conceptual thinking and information acquisition
• Written and oral expression
• Ability to interact with people
• Persistence, initiative, creativity
• Follow-up, monitoring and decision making
• Customer Focus
• Organizational awareness
• Teamwork

WHAT YOU WILL GET FROM US

• Great Team of IT Professionals with Global Working Exposure
• Meal Card and Flexible Benefits \xe2\x80\x93 Customized According to Individual Needs
• On-Going Professional and Technical Training and Certifications
• A Multicultural Environment in Modern Offices
• Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc)
• Smart Casual Everyday
• Global Internal Job Opportunities Available Within DPDHL
• Unlimited Outpatient Medical
• Home Office Possibilities

Sounds good? Start your application now!

DHL IT Services \xe2\x80\x93 About Us

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

• Supports over 260,000 DPDHL e-mail users;
• Runs more than 7700 servers;
• Supports more than 2000 global services and applications;
• Processes 9 million shipment information messages per day;
• 200000 man days per year of development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents \xe2\x80\x93 Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).

You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 1 Nationality in India, Chennai.

DHL