Job Description

SUMMARY:

Begin your career with DHL IT Services!

We are seeking for an experienced Senior Application Support Specialist to join our team.

You will provide consultation, guidance and problem solving expertise with respect to complex technical issues. You need to ensure the software applications environment is well developed and maintained with high quality.

As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.

WHAT YOU WILL DO:

• Develop knowledge and maintain technical specialism of current developments to provide advice and identify opportunities within the organisation and partners.
• Assist with quality assurance of activities and educate less experienced colleagues in related areas.
• Monitor performance of the services they are responsible for and report results as required and agreed.
• Liaises with staff for the development of system enhancements to overcome known problems or further fulfil user requirements
• Analyse Business Requirements
• Be responsible for the adoption of new software releases from systems development staff or software suppliers and ensuring the continued support of the service thereafter
• Deploy services and enhancements to supported services in accordance with agreed procedures, defined on a project basis
• Act as Service Owner for regional service, Global or Top Service By Revenue
• Be assigned specific project related tasks by Project Manager
• Follow ITS processes and ITIL best practice

WHAT YOU SHOULD HAVE:

• 4+ years experience in Operating Systems, Application Systems, Information Retrieval Tools, Programming Languages, Operating Infrastructure, Networking and Communications
• ITIL Foundation and project management techniques
• Analytical and conceptual thinking and information acquisition
• Written and oral expression
• Ability to interact with people
• Persistence, initiative, creativity
• Follow-up, monitoring and decision making
• Customer Focus
• Organizational awareness
• Teamwork

WHAT YOU WILL GET FROM US:

• Great Team of IT Professionals with Global Working Exposure
• Meal Card and Flexible Benefits
• On-Going Professional and Technical Training and Certifications
• A Multicultural Environment in Modern Offices
• Smart Casual Everyday
• Global Internal Job Opportunities Available Within DPDHL
• Home Office Possibilities

Sounds good? Start your application now!

DHL IT Services \xe2\x80\x93 About Us

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

• Supports over 260,000 DPDHL e-mail users;
• Runs more than 7700 servers;
• Supports more than 2000 global services and applications;
• Processes 9 million shipment information messages per day;
• 200000 man days per year of development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents \xe2\x80\x93 Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).

DHL