Job Description

About Delta Air Lines

About the Company

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2023, Delta was named the World\xe2\x80\x99s Most Admired Airline by , with the company ranking No. 1 across the board in the industry for values including innovation and people management. Delta also rated higher than any other airline on the overall list of Most Admired Companies, climbing to No. 12 this year.



Responsibilities

• Collaborating with software developers, engineers, and operations teams.
• Monitoring sites and software to make sure theyre performing properly (including on-call shifts).
• Anticipating potential problems before they occur (and coming up with solutions).
• Conducting post-incident reviews.
• Documenting your work (Knowledge Articles, Wikis and Runbooks) to turn findings into repeatable actions.
• Managing stakeholders.
• Quality Assurance including Supporting Testing, Test Tools, Test Environments.
• Capacity and Performance Management.
• Quickly responding to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the events resolution.
• Building and supporting a reliable application suite for the environment to meet the development and maintenance requirements of systems/platforms.
• Working/partnering as part of the development team to evaluate the health, stability and reliability of systems/applications.
• Creating and Utilizing monitoring, alerts, dashboards, and management tools to ensure the availability, reliability and performance of systems/applicationsand services.
• Constantly working to improve and implement automation of systems/applications tasks.
• Providing technical support for systems/applications according to application SLAs.
• Responsible for designing and developing resiliency in the application code, settings for deploymentsand engaging with squads to address failure patterns.

What You Need To Succeed (Minimum Qualifications):

• Bachelor\'s degree with three to six years of work experience.
• 2+ years of experience with L2 support User Tickets, Service Now Ticketing tool.
• Coding experience in C++, Java, Python, Window scripting and Linux scripting.
• Hands on Experience with ITIL based Operational Support (Incident, problem, Service, Change and Knowledge).
• 3 plus years C/C++ development experience.
• 3 plus years of experience Linux and Windows environments.
• Strong Technical Writing Skills.
• Ability Self-learn other coding and scripting languages to a sufficient level to support the operation, troubleshoot problems and validate fixes.
• A strong desire and ability to run an optimized critical communications system with 100% availability.
• Excellent collaboration and communication skills.
• Top notch work ethic with a high level of professionalism.
• Exceptionally motivated and self-directed.
• Expert learner and willing to keep up-to-date knowledge.
• Strong communication, teamwork and leadership skills.
• Highly adaptable with proficient time management skills.
• Airline industry Knowledge.
• Airline Messaging Background (Type-A, Type-B, HTH, EDIFACT, MQ, Terminal Traffic Inter-connectivity, Synchronous and Asynchronous messaging concepts).
• Strong desire todive deep into technical challenges and code.
• Excellent problem solving, analytical, and troubleshooting skills.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience performing root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
• Visual Studio IDE Knowledge.
• Version control system Knowledge: Git, Subversion, etc. and developing/maintainingpipelines in Jenkins.
• Experience with a relational database: SQL queries . Knowledge of SQL.
• Knowledge in monitoring tools - Dynatrace, Riverbed, etc.
• Experience deploying and supporting monitoring and reporting platforms.
• Knowledge and work on experience in cloud migration (AWS) is a plus.
• 1 plus years Airport Workstation (CUTE and Proprietary) Technical Experience.
• 1 plus years Airport Peripheral Device Management Skills.

Delta Air Lines