Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
You Lead the Way. We've Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Role Name: Reporting & Analytics
Function Description:
Global Support, Enablement and Control (GSEC) brings together the company's external and internal service functions, and includes the below world-class organizations:
GSG Automation,
MIS & Analytics Team, and
Sales and Business Enablement, which provides many of the vital internal services that make American Express run efficiently.
Sales and Business Enablement
Sales and Business Enablement (SABE) within GSEC is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Consumer, Commercial and Merchant businesses have timely and accurate reporting, insights and forward looking actions to help drive business performance.
Role Name: Reporting & Analytics
Purpose:
Enable data-driven decision-making and enhance productivity across the enterprise by delivering best-in-class reporting, actionable insights, and predictive forecasts that drive strategic and operational outcomes.
Responsibilities:

• Deliver comprehensive performance reporting and insights to enable the leadership team and business units to evaluate and drive business performance effectively.
• Collaborate with functional leaders, Strategic Business Partners, and senior stakeholders to eliminate friction points, ensure data integrity, and deliver actionable insights aligned with key business objectives.
• Understand complex operational systems and business intelligence ecosystems to design and develop efficient, scalable, and impactful analytics products and data solutions.
• Devise and implement process improvement methodologies and automation solutions that ensure flawless, timely, and value-added reporting delivery exceeding stakeholder expectations.
• Evolve and modernize reporting frameworks to address changing business priorities, proactively engaging stakeholders early in the design phase to gain alignment and accelerate adoption.
• Leverage internal best practices and external benchmarks to bring an outside-in perspective and deliver innovative, best-in-class reporting and insights solutions.
• Drive data democratization and self-service analytics adoption by building intuitive dashboards, data models, and visualization tools that empower teams across the enterprise.
• Mentor and guide junior analysts, promoting analytical rigor, storytelling excellence, and a culture of continuous improvement in reporting and insights generation.
• Collaborate cross-functionally with Technology, Data Engineering, and Finance teams to ensure alignment of data strategy, governance, and delivery standards across platforms.
• Continuously assess emerging tools and technologies (e.g., Tableau, Power BI, Databricks, Snowflake, and AI-driven analytics) to enhance analytical maturity and business impact.

Academic Background:

• Bachelor's degree in Engineering, Data Science, Statistics, or a related quantitative field.
• Postgraduate degree in Engineering, Management, or Analytics preferred.

: Senior Analyst / Data & Insights Lead
Past Experience

• 4-10 years of relevant experience in data analytics, reporting, and business intelligence, with strong knowledge of data visualization, automation, and advanced analytics.
• Proven expertise in designing and delivering data-driven insights and scalable analytics solutions that drive business performance.
• Preferred: Strong hands-on experience with Python, SQL, Hive, Tableau, and big data/cloud platforms such as GCP, AWS and Snowflake.

Critical Factors to Success (Outcome Driven)
Business Outcomes

• Lead the end-to-end analytics delivery process, ensuring timely, accurate, and actionable insights that enable strategic business decisions.
• Develop and maintain data frameworks, dashboards, and predictive models to measure and enhance business performance.
• Deliver forward-looking analytics-trends, forecasts, and early-warning triggers-to proactively support business goals.
• Drive automation and standardization across data pipelines, reporting processes, and visualization outputs to improve efficiency and scalability.
• Partner with business leaders to translate complex data insights into strategic recommendations that influence enterprise outcomes.

Leadership Outcomes

• Exhibit enterprise leadership and strategic thinking, aligning analytics priorities with broader organizational objectives.
• Champion a culture of innovation and digital transformation, leveraging emerging tools and technologies to enhance analytics maturity.
• Mentor and upskill junior analysts, fostering a data-driven culture and promoting analytical best practices.
• Demonstrate learning agility, decision-making speed, and integrity in delivering high-impact outcomes.
• Lead with a digital-first mindset, ensuring analytics solutions enhance customer and business partner experiences.

Skills and Capabilities
Platforms & Tools

• Big Data / Cloud Platforms: Google BigQuery
• Data Processing / Engineering: PySpark, Hive, SQL
• Visualization Tools: Tableau, Power BI, Looker
• Programming & Analytics: Python (Pandas, NumPy, Scikit-learn), R (optional), advanced Excel
• Version Control & Collaboration: Git, Jira, Confluence
• Amex Platform Knowledge: CS / CODL (preferred)

Preferred:

• Experience in dashboard creation, data pipeline orchestration, and automated reporting solutions.
• Familiarity with ML model deployment and API-based data integrations.

Enterprise Leadership Behaviors

• Set the Agenda: Define what winning looks like, prioritize enterprise goals, and maintain an external perspective.
• Bring Others With You: Build and lead high-performing teams, promote coaching and feedback, and drive cross-functional collaboration.
• Do It the Right Way: Communicate transparently, make fast and effective decisions, uphold Blue Box Values, and demonstrate courage in leadership.

Functional Skills

• Strong understanding of sales and business processes, especially in performance measurement and incentive analytics.
• Deep expertise in reporting, insights generation, and data storytelling.
• Experience partnering with business, product, and technology teams to deliver end-to-end analytical solutions.

Technical Skills

• Advanced Analytics & Insights: Proficiency in Python, SQL, Hive, and data modeling.
• Statistical & Predictive Analysis: Exposure to ML techniques, regression, clustering, and forecasting.
• Data Manipulation & Automation: Expertise in ETL workflows, pipeline automation, and data quality governance.
• Data Visualization: Strong ability to convert data into compelling dashboards and executive-ready insights.
• Cloud & Big Data Expertise: Experience working within modern data ecosystems (e.g., Databricks, Snowflake, AWS, GCP).

Preferred:

• Experience in predictive analytics, AI-driven automation, and data product design.

Behavioral Competencies

• Embody Enterprise Leadership Behaviors.
• Demonstrate learning agility, resilience, and adaptability in a fast-paced environment.
• Foster a spirit of collaboration, innovation, and ownership.
• Exhibit a will to win and a passion for delivering measurable business impact.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required