Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The objective of US Consumer Services Control Management Issues, Events & Remediation- Reporting and Analytics team is to focus on turning data into insight and insight into action, empowering leaders with the information they need to make smart, timely, and strategic decisions.
US Consumer Services is looking for a Sr. Analyst of Issues, Events & Remediation focused on reporting and analytics responsible for designing, developing, and managing reports, dashboards, and analytical solutions that drive business insights and performance improvements. This role bridges the gap between data and decision-making, ensuring leadership and stakeholders have timely, accurate, and actionable information.
The Sr. Analyst, US Consumer Services Issues, Events & Remediation will do:
Reporting Development & Management

• Design, build, and maintain automated reports, dashboards and deck for regular business reviews.
• Develop insightful visualizations using Power BI, Tableau, or Excel to track KPIs and performance trends.
• Ensure accuracy, timeliness, and consistency across all reporting deliverables.
• Maintain a reporting calendar and manage ad-hoc data requests efficiently.

Data Analysis & Insights

• Analyze large datasets to identify trends, variances, and performance drivers.
• Conducting root cause analysis to address repeated operational risk issue types
• Deliver actionable insights to support strategy, risk management, and operational efficiency.
• Perform deep-dive analyses to answer business questions and guide decision-making.

Data Quality & Governance

• Ensure data integrity and alignment with corporate governance and compliance standards.
• Validate and reconcile data from multiple systems and sources.
• Partner with technology teams to maintain robust data pipelines and resolve discrepancies.

Stakeholder Collaboration

• Work closely with cross-functional partners (Finance, Risk, Compliance, Operations, 2LOD, Technology).
• Translate business requirements into meaningful analytics solutions.
• Communicate findings clearly to non-technical audiences, providing recommendations for improvement.

Process Automation & Improvement

• Identify opportunities to streamline manual reporting through automation.
• Recommend process enhancements to improve data accessibility and insight delivery.
• Contribute to the development of self-service analytics capabilities across teams.

Required Qualifications:

• Strong analytical and problem-solving skills.
• Expertise in Excel (advanced), Power BI, Tableau, SQL (Python/R a plus).
• Familiarity with data modeling, KPIs, and business performance frameworks.
• Attention to detail, accuracy, and quality assurance mindset.
• Strong presentation, communication and interpersonal skills.
• Ability to manage multiple priorities and meet tight deadlines.

Preferred Qualifications:

• Bachelor's/master's degree in business Analytics, Data Science, Statistics, Finance, Economics, or related field or certifications are advantageous

Preferred Experience:

• 3-8 years of experience in reporting, analytics, or business intelligence roles.
• Experience working with enterprise data systems or risk/compliance reporting (preferred).
• Scoping, prioritizing, and support remediation of operational issues.
• Experience investigating and conducting root cause analysis to address repeated operational risk issue types.
• Facilitating quality assurance on documentation of operational risk issues and events.
• Recommendation of remediation process for operational risk issues and events.
• Supporting the BU E2E issue and events resolution process.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required