Job Description

Senior Analyst \xe2\x80\x93 Digital Workplace Solutions - Deloitte Support Services India Private Limited

Work you\xe2\x80\x99ll do You will be an Senior Analyst and member of the ITS \xe2\x80\x93 T&I DWS AV Engineering team working with various stake holders to support the learning and development needs of the various businesses in Hyderabad. The ideal candidate will be someone who is passionate about learning, is themself a life-long learner, and has demonstrated drive, desire, and commitment to a long-term plan in this area of focus. Responsibilities 1. Audio-visual production specialists perform a variety of tasks and work with audio, video and lighting equipment, with the ultimate goal of producing professional video presentations. These tasks include the arranging, connecting, tuning and operation of video and lighting equipment. The function of these components and their interconnectivity to computers is important to correctly running wires cables and creating a harmoniously functioning audio-visual program 2. Preparing teleprompters with scripts, monitoring live feeds to ensure quality, diagnosing and resolving problems, and digitizing the data 3. An audio-visual production specialist will also store and maintain the equipment and the facilities in which the equipment is housed
4. Audio-visual production specialists find employment at businesses with in-house audio-video production facilities and equipment. Generally, the work is indoors, but can include positions outside a studio environment in sporting events concerts and broadcasts
5. Technician work with projectors, sound systems, microphones, Audio/video/light mixing equipment, overhead projectors, video cameras, recording equipment, adjust amplifiers, video screens, speakers, and lighting
6. Implement all AV equipment such as Microphones, Sound speakers, Video Screens, Projectors, Video Monitors, Recording Equipment, connecting AV Cables, Sound and Mixing Boards for events and Functions such as Live Concerts, Conventions, Presentations, Town Hall, All Hands Meet (AHM) and news Conferences
7. Should have knowledge on Digital Signages. Implementation, support and operation
8. Ensure equipment is installed according to designated layout
9. Technicians work with various stake holders, keep track of equipment inventory and fix equipment issues
10. Manage AV mailboxes which includes:
a. Raising of service now ticket or VoIP assistance for AV issues
b. Respond to AV mailbox
11. Other duties as assigned
12. Manage the daily activities for the Audio and Video facilities. This includes training rooms, conf rooms, pre-meeting testing, live events, and post-mortems
13. Manage professionals to include coaching, mentoring, and providing quarterly/year-end performance reviews. This includes actively managing both career development discussions and performance issues
14. Responsible for recognizing and rewarding high performers and managing poor performers
15. Responsible for defining measures of success or key performance indicators (KPIs) for products, services, and professionals. This includes the creation of executive level analytic dashboards and weekly metrics
16. Responsible for leading special or large-scale projects by coordinating, overseeing, organizing efforts, and collaborating with various teams. This includes determining the appropriate methodologies for projects and deliverables and maintaining project management standards. Failure to achieve results may add to costs and may impact short term goals
17. Has ownership on all support related activities managed by Global Support
18. Responsible to notify stakeholders and clients on operational requirements and changes
19. Provides periodic executive summaries and reports to illustrate service levels & service improvements
20. Manages efforts for evaluating new products and maintains standards for visual technology and collaborative solutions.
21. Process owner for fire, natural disaster, and network-down events to ensure continuous operations of visual collaboration services.
22. This includes overseeing the accurate documentation of proper procedures.
23. Strategic role with respect to decision-making. Ensure compliance with all defined operational processes and procedures.
24. Interact with top management to ensure maximum efficiency with respect to IT intrastate and understand the needs of the business.
25. Responsible for resource planning and management of infrastructure support team as well as budgetary controls and forecasts for the AV team KPI

• Demonstrates knowledge of professional learning process within the organization
• Consistently delivers high quality of work and meets the expectations of clients
• Demonstrates ability to make decisions. Contributes to and participates in decision making
• Acts with a sense of urgency, practicality and integrity
• Timely reporting of activities
• Actively requests feedback on performance and supports development of others
• Operates effectively in a fast-changing environment. Embraces change
• Takes a broad approach to problem solving and decision making by analyzing, thinking, and planning ahead
• Demonstrates motivation, commitment and participates in activities. Clearly expresses thoughts and ideas
• Holds self-accountable for ensuring that results are achieved. Demonstrates a strong orientation towards achievement
• Demonstrates an understanding and appreciation of cultural diversity showing a genuine concern for others and their needs

Required Skills:

• 3 to 6 years of previous relevant experience
• Fluent in written and spoken English
• Hands on experience in Word, Excel, PowerPoint, Visio, CAD
• Proven project management skills
• Document AV COP Process control design & technical details to help with troubleshooting
• Provide training on AV Process control processes in existing & new installations
• Actively participate in continuous improvement by contributing suggested practices, lessons learned, etc.
• Provide expertise when consulted as a subject matter expert
• Ability to build rapport with key stakeholders
• Exceptional reporting and analysis skills
• Demonstrate initiative, follow-through, and problem-solving ability
• Quality and deadline-driven
• Team player with energy and enthusiasm
• Expert in Microsoft Office (with a focus on Excel databases and pivot tables preferable)
• Demonstrated ability to meet deadlines and commitments while working with minimal supervision in a virtual environment
• Proficient verbal and written communication skills and the ability to work effectively in a virtual environment
• Demonstrated ability to self-direct their work and prioritize tasks based on relative importance and urgency
• Exceptional organization and relationship building skills
• Strong attention to detail \xe2\x80\x93 can manage the little things while understanding the impact on the big picture

Experienced working with professionals of all levels

Additional Details

• The work varies from steady 40-hour work weeks to having to work overtime, evening, weekend and holiday shifts, depending on the position and any contractual deadlines
• Person in this role must have being on time, work ethic, effort, body language, energy, attitude, passion, being coachable, doing extra, being prepared

Education:

• Education (degree): B. Tech/Degree

The team At Deloitte, we\xe2\x80\x99re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
How you\xe2\x80\x99ll grow
At Deloitte, we\xe2\x80\x99ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities\xe2\x80\x94including exposure to leaders, sponsors, coaches, and challenging assignments\xe2\x80\x94to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people\xe2\x80\x99s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte\xe2\x80\x99s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte\xe2\x80\x99s impact on the world.




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Benefits


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.


Our purpose

Deloitte\xe2\x80\x99s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte\'s purpose, commitments, and impact.


Professional development

From entry-level employees to senior leaders, we believe there\xe2\x80\x99s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


Requisition code: 157336