Job Description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
The Senior Analyst, Software Asset Management, is responsible for optimizing and supporting the software asset lifecycle. In this role, you will partner with application owners, security and architects to design and deliver integrations across discovery systems, desktop applications, SaaS platforms, and enterprise systems to ensure accurate asset data, streamline access, optimize software spend, maintain compliance, and provide visibility and trusted insights for IT and business leaders.
ESSENTIAL FUNCTIONS:

• Support the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise.
• Utilize Software Asset Management tools to track software installations, license compliance, entitlements, and optimize usage.
• Configure, administer, and optimize SAM Pro for entitlement management, reconciliation, and optimization.
• Build workflows, automation, and reporting for compliance, optimization, and audit readiness.
• Perform in-depth data analysis to provide actionable insights into software usage and compliance.
• Compile financial, contractual, and inventory data to support enterprise IT asset lifecycle management.
• Recommend and enforce SAM policies and procedures to ensure software compliance and mitigate audit risks.
• Respond to internal and external audit requests, resolve compliance issues, and mitigate audit risks.
• Analyze discovery and procurement data across multiple systems (e.g., ServiceNow, Excel, vendor portals) to support software reconciliation and true-up processes.
• Collaborate with key stakeholders to manage acquisitions, renewals, and vendor relationships.
• Support the procure-to-pay process by coordinating purchase requests, validating financial coding, and ensuring compliance with SAM governance.

QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM) - IAITAM preferred
• ITIL Foundation
• ServiceNow SAM Pro certification
• Minimum 5 - 8 years of experience in Software Asset Management, IT Asset Management, or related functions in a mid-to-large enterprise environment.
• 3 - 5 years of hands-on expertise with ServiceNow SAM Pro and related modules
• Proven experience designing and implementing integrations across desktop applications, SaaS platforms, and enterprise systems
• Strong knowledge of license models, procurement processes, and vendor management.
• Experience managing internal software audits and supporting external compliance reviews.
• Familiarity with Okta/IAM platforms a strong plus
• Demonstrated ability to conduct software audits, true-ups, and compliance investigations.
• Advanced skills in analyzing large datasets from multiple systems (ServiceNow, vendor portals, IAM platforms).
• Excellent communication and collaboration skills with cross-functional teams, including Security, Identity, Procurement, and IT leadership.
• Demonstrated problem-solving ability with strong analytical skills.
• Highly organized, with the ability to manage multiple priorities in a fast-paced, evolving environment.
• Proven track record in customer service and vendor relationship management.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Skills Required