Job Description

Overview:
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures
Position: Senior Analyst, Sales Operations
Location: Bangalore/Hyderabad
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
:

• The client provides technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge, and respect every one of our over 100,000 employees.
• We also provide them with unparalleled growth and development opportunities.
• Discover this for yourself as an Analyst, Sales Operations on our Sales Support team.
• Sales Support plays a critical role in ensuring the smooth operation of sales platforms and customer-facing tools.
• As an Analyst, you will be responsible for incident management, technical troubleshooting, and coordination across teams to resolve issues impacting sales systems, order management, and customer care tools.
• You'll also support the client's Premier Page platform, helping internal users navigate and resolve technical challenges.
• This role requires strong analytical skills, a customer-first mindset, and the ability to work cross-functionally to minimize service disruptions and enhance user experience.

Key Responsibilities

• Provide first-level technical support and incident management for sales tools, OMS, and Premier Page platforms.
• Troubleshoot and resolve issues or escalate to appropriate teams when necessary.
• Collaborate with IT, operations, and support teams to ensure minimal disruption to business processes.
• Educate users and offer proactive support for recurring or known issues.
• Work flexible hours, including evening or night shifts, to support global operations.

Essential Requirements

• High school diploma or equivalent; associate degree or technical coursework preferred.
• 1 2 years of relevant experience in technical support or sales operations.
• Verbal and written expertise in German x2 or French x1 or Japanese x2 or Chinese x2 or Portuguese x1 or Spanish x1 or Korean x1
• Strong troubleshooting skills and familiarity with the client's tools related to customer care, order processing, and sales.
• Excellent communication and coordination skills across teams and stakeholders.
• Strong analytical and problem-solving abilities.

Desirable Requirements

• Knowledge of the client's Premier ecosystem and sales processes.
• Experience with order-to-cash (OTC) workflows.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office tools (Outlook, Teams, Excel, Word, OneNote).

Mandatory Skills

• 1 3 years in international BPO
• STS Order Management or OTC background
• Verbal and written expertise in any one German x2 or French x1 or Japanese x2 or Chinese x2 or Portuguese x1 or Spanish x1 or Korean x1
• Support experience in similar domains
• Strong verbal and written communication
• Multi-tasking, stakeholder engagement, and real-time problem-solving

Experience:

• Total Exp 1-3 yrs
• Rel Exp- 1-3 yrs

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Skills Required