Job Description

Directly reporting to the Manager, HRIS & Transformation International, this individual will play a key role in supporting and maintaining the core HRIS projects in the SAP SuccessFactors system and Zendesk Ticketing System. This includes working closely with local, regional, and global internal/external stakeholders (Market HR Leaders, HR Teams, IT Team, Project team) and ensuring that their questions and/or requests are promptly addressed. Responsibilities also involve performing employee record updates, analyzing data and processes to provide recommendations for system enhancements. Additionally, this person will support the implementation and execution of various HR projects, such as the digital transformation of HR processes. Key Roles and Responsibilities List the key roles and responsibilities of this job. (1) Support users, including Market HR Leaders, HR Teams, and members, on any issues arising from HR systems. Ensure SLAs are met, and deliverables are accomplished within the specified timeline using the ticketing tool system; (2) Perform updates to employee records on SuccessFactors CORE, encompassing activities such as position creation for new hires, management of position information, reporting line updates, data corrections, etc; (3) Populate templates for mass data uploads on the SuccessFactors CORE system; (4) Conduct data quality control checks to ensure the reliability and integrity of member data; (5) Identify and troubleshoot issues, escalating them if required; (6) Provide support for system maintenance after go-live and during system upgrades and patches, acting as the SF Administrator; (7) Create appropriate user documentation and procedures (e.g., FAQs) and assist in end-user training on updated functionalities; (8) Actively participate and collaborate in HRIS project team discussions, offering recommendations to enhance and improve Data Administration processes on the organizational HRIS systems; (9) Collaborate with the team on other HR Digital Transformation projects; (10) Undertake any other ad-hoc projects as assigned. Relationships List the internal and external points of interactions that are required of this job. Contacts Nature of interaction.Exchange of information Exchange complex information Direct/ persuade/ influence Negotiate Shape company image at external events Internal Contacts: \xe2\x80\xa2 Market HR Leaders and HR Team in EMEA & AP \xe2\x80\xa2 INTL CoE team \xe2\x80\x93 HRIS and Talent Team \xe2\x80\xa2 INTL Information Services / Business System Team \xe2\x80\xa2 NA HRIS Team X X X X External Contacts: \xe2\x80\xa2 3rd party vendor / project team X X X X Business Expertise/ Knowledge Describe the requirement for knowledge and expertise about how various parts of the organisation work together to achieve business objectives. Explain the degree of understanding required of the industry, commercial environment and of competitors\xe2\x80\x99 products and services. - Applies an in-depth understanding of how the own team operates and collaborates, with a broad understanding of HR areas and knowledge in HR information tools. - Possesses knowledge of HR processes, including recruitment, performance, compensation, learning, payroll, and leave management. - Demonstrates a track record in supporting HRIS projects, particularly with a focus on SAP SuccessFactors. Job Requirements and Qualifications Indicate the minimum and preferred education and experience for this job and any licenses and certifications required. - Bachelor\'s degree in Information Technology/Information System/Human Resources or related qualification; - Minimum 5 years of hands-on experience in maintaining an HCM system, preferably the SAP SuccessFactors system with expertise in the Employee Central module; - Familiarity with MS Excel (advanced level preferred), demonstrating a proven ability to manipulate data and learn business systems; - Strong cultural sensitivity to manage relationships with people from diverse cultures; - Excellent verbal and written communication skills in English. - Strong analytical and interpersonal skills, with solid attention to detail; - Excellent project management skills, capable of working under pressure to meet project timelines; - Flexible and adaptable attitude; - Ability to take initiative and work autonomously - Willingness and ability to learn quickly and apply new knowledge; - A great team player. Travel Requirements Indicate the travel requirements of this job.Minimum travelling internationally if required. Competencies Indicate the observable behaviours that demonstrate the knowledge, skills and abilities that the employee should have at a particular level. \xe2\x80\xa2 Strong interpersonal and relationship building skills \xe2\x80\xa2 Meticulous attention to details \xe2\x80\xa2 Self Awareness \xe2\x80\xa2 Customer oriented \xe2\x80\xa2 Collaborative team player \xe2\x80\xa2 Problem solving skills \xe2\x80\xa2 Proactive nature \xe2\x80\xa2 Highly organized \xe2\x80\xa2 Good people skills \xe2\x80\xa2 Adaptability \xe2\x80\xa2 Creativity & Innovation \xe2\x80\xa2 Learning Orientation/Continuous Self Improvement \xe2\x80\xa2 Process Improvement

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