Job Description

The Role Responsibilities Building a people and unit road map that insures an effective team - utilizing all the people tools to continuously raise employee engagement. Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement. Network and maintain contact with external sources to keep track of developments in area of expertise. Record and identify process improvement opportunities and communicate feedback to Manager. Effective stakeholder engagement to understand and fulfill the needs of internal clients. Brokers the interest and support of senior colleagues to further develop service levels. Use internal / external audit findings to further improve service excellence. Maintain service level agreement metrics on turnaround and accuracy. Is transparent with the business when making cost/ benefit trade offs. Use metrics to drive decisions around service delivery improvements. Manage the maintenance of operational integrity throughout the unit. Employer of choice - People seek you out to be their manager. Have a set process to capture new ideas. Constantly reviews and improves on SLA. Create a harmonious work environment. Maintain a healthy level of attrition. Ensure migration of best practice. Ensure Successful Audits. Provide necessary MIS Reports that are error free and timely Upholding the Values of the Group and Company at all times. Compliance with all applicable Rules / Regulations and Company and Group Policies. Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager. Our Ideal Candidate Any Graduate, preferably Postgraduate in Human Resources. 2 years work experience in the area of data processing Operations in BPO / Banking / Recruitment / HR Consulting companies. The ability to engage with directors and managers at all levels across the wider business to achieve goals and objectives. Excellent spoken and written communication skills, including effective questioning and active listening. Has in-depth knowledge of one or more process / products and is regarded as an expert. Demonstrates excellent customer relations skills. Role Specific Technical Competencies Service Delivery and Operations Management Business Governance and support PeopleSoft and other HR Tools Business Strategy and Model Organisational Development Manage Projects Manage People About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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