Job Description

Principal Duties/Responsibilities



Claims Reporting & Evidencing:

• Loss notification to the underwriter within 24 hours of Mumbai receipt
• Procuring Claim related information (claim number and adjustor information ) from the underwriters and relaying it to the client
• Evidencing of claim related information and addressing the received queries in liaison with the Claims Advocate Group (North America Counterparts)

• Deliver as per the KPI\'s defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage work load/ volumes and delivery expectations as per business requirement
• Manage work load/ volumes and delivery expectations as per business requirement
• Develop a sound understanding of the business process.
• Update work tracker and time tracking tools accurately and on real time basis
• Complete ad-hoc tasks as directed by Team Leader.
• Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.

• Participate and contribute in team huddles.
• Proactively support key initiatives that have been delivered to implement change.
• To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.

• Ensure ongoing, effective relationships with stakeholders (Internal/external)

• Focusing on Customers
• Evaluating Problems
• Managing Self Development
• Adjusting to Change
• Processing Details
• Structuring Tasks

• Any Graduate or Post Graduate

• Good communication skills & interpretation skills
• Should be a quick learner and team player
• Passionate about quality
• Effective prioritisation skills to meet business objectives
• Able to work independently when required
• Possesses a keen eye for details
• Ability to work under pressure

• Having good understanding and knowledge of Insurance.
• Good working knowledge of Microsoft office, particularly Word & Excel

• Performance rating:
• Meet expectations in latest performance review cycle

• Experience:
• Minimum 6 months at the current designation
• Minimum tenure of 24 months in the current process
• Previous claims/insurance experience would be an added advantage

• Not on written warning for behaviour or performance within the last 12 months