Job Description

Department: Member Operations (IN)

Who are Tide:

At Tide, we\'re on a mission to save businesses time and money. We\'re the leading provider of UK SME business accounts and one of the fastest-growing FinTech\'s in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We\'re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

About You:

We\'re looking for a bright, talented Senior Analyst to help in the set-up, build out and operation of a new Account Operations team.

The Account Operations team will become responsible for various types of manual payments, cashbacks and movement of funds. The team will manage money movement for critical processes like account closures ensuring all payments are fully reconciled and accounted for. A key focus will be ensuring prompt refunds to victims of fraud.

The Senior Account Operations Analyst role is a great opportunity for someone with account and payment experience to shape what will become a key team within Tide\'s Member Operations function. It will be pivotal in ensuring that these key payment activities are undertaken as smoothly and efficiently as possible. The role will require regular interactions with our members but also with Tide\'s senior management and internal teams such as Finance; and with other financial institutions.

As the Account Operations Senior Analyst:

• You\'ll be responsible for helping bring together some of the existing payment and fund transfer activities and for inputting to the design and implementation of new payment processes
• You\'ll gain a good understanding of the payment and fund movement processes.
• Expect to be heavily involved in different types of payment activity, ensuring that SLAs and deadlines are met, working with internal colleagues such as our Finance team and with other financial services firms
• You will be making payments, reviewing/authorising payments as part of our control process, be involved in reconciliation processes and identifying and dealing with any issues that arise
• You\'ll have excellent written and verbal communications skills, to be applied when dealing with members but also Tide\'s internal team and other financial institutions
• You will always be seeking the best balance between member needs and technical constraints.
• You\'ll contribute to helping make sure our long-term strategy, business goals, and experience quality are all aligned and that there are healthy opportunities for visibility and feedback.

What makes you a great fit:

• Minimum 3 years relevant experience in an account operations and/or payments role
• Ideally a relevant Bachelors degree or higher
• Knowledge and experience of account operations and payment processes
• Some experience of process re-design and optimisation, where possible through automation
• Being data-driven in your approach
• Ideally you have some knowledge and practical experience of inter-bank fund movements
• You are relentlessly focussed on customers
• A good understanding of the risks related to account closure and payments and the controls needed to mitigate those risks
• You have some experience of daily, weekly and monthly MI and reporting and working with internal teams, especially Finance teams
• Ideall experience of supervising junior analyst, helping with their development
• Good understanding of current challenges that financial institutions face in relation to fraud, the current regulatory environment and how proposed changes will impact firms such as Tide
• Ideally, some experience of working in a scale-up environment and comfortable with occasional ambiguity
• Being data-driven in your approach, with experience of using tools like Looker

What you\'ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you\'ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

Tidean Ways of Working

At Tide, we\'re Member First and Data Driven, but above all, we\'re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it\'s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone\'s voice is heard.

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