We are looking for a Senior Account Manager for an award-winning PR Agency offering services to some major brands like Amazon, Samsung, MEA (India), Sony, etc. to name a few.
Verticals open: EdTech / Consumer Tech / Auto / EV / Manufacturing / IT / ITES / B2B Tech / B2B SaaS
A Senior Account Manager is a key role in the supervisory layer of the organization structure. Driving the day to day account management on deliverables and interactions with the client. Manages a set of clients independently on execution and is overseen for strategy guidance. Oversees a small team and ensures quality delivery to the client on all hygiene aspects. Reports to levels of Account Director and above.
Key Responsibilities
Client Interaction :
- Provides high-quality professional advice and service to clients. Display of client confidence in reaching out to you and not seeking intervention from a senior on operational items
- Maintains close and frequent contact with clients, and strengthens rapport between the team and the client
- Retain retainer clients and ensure repeat business from those that engage on a project basis
- Overseeing a set of clients as part of a larger portfolio.
- Planning and Strategy - Prepare effective, comprehensive plans with budgets and timelines as per client's requirement.
- Ensures quality of plans meets parameters of creativity, ability to move the needle on the defined business objective and evaluation parameters
- Expertise on solutions and programs. Is proficient with at least 2 programs offered by the organization
- Operations and Quality Control
- Ensuring operation efficiency - systems and processes in place for clients and enforced
- Ensure quality of documents sent by teams to both external and internal stakeholders are of high quality.
- Zero error documents. Client iterations limited to content inputs and not language or grammar, timelines or quality
- Leads and owns all content creation - bylines, authored articles, blogs, etc.
- Client satisfaction with minimal iterations
- Is involved in invoicing and payment follow up for his/her clients. Ensures finance has required inputs for error free invoicing Ensuring that payments are made to vendors/subcontractors engaged for client related activities
Media
- Demonstrate effective knowledge of Key Media, Influencers, External Stakeholders, Industry Bodies, etc. related to the client.
- Ability to leverage this awareness to create high impact stories / interventions - Demonstrate ability to offer counsel on use and effectiveness of social media tools for a client's communication needs. Show integration of social media tools into plans
- Self and Team Management
- Build and maintain great working relationships with teams across the organisation
- Enables reportees to fulfil their roles by offering necessary guidance, support, and training.
- Oversees daily tasks lists and closure. Ensures the team is guided on using Foundation Concepts and other organizational tools and platforms
- Self-motivated and able to manage their own time effectively. Ensures work is completed within timelines and client goals are met
Skills and Experience :
- 4-8 years of experience in Public Relations, communication and client servicing. Good client/account management abilities.
- Understanding of our solutions and programs and expertise in at least 4 programs.
- Understanding of online reputation management
- Ability to work under high pressure situations
- Excellent written and verbal communication skills with an eye for detail
- Experience in managing reportees and teams
- Media Relations experience across sectors of experience
- Expected Behaviour
- Demonstrate accountability in all actions and behaviour
- Maturity in dealing with the team and client
- Ability to handle pressure
- Ability to give constructive feedback. Avoid one upmanship kind of behaviour
- Collaboration and teamwork treating everyone with respect
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.