Job Description

DESCRIPTION\xc2\xb7 The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
\xc2\xb7 Demonstrates effective, clear and professional written and oral communication.
\xc2\xb7 Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers\' issues.
\xc2\xb7 Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
\xc2\xb7 Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
\xc2\xb7 Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
\xc2\xb7 Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
\xc2\xb7 Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
\xc2\xb7 Liaise with other departments such as Customer Service, Business Teams, Merchant Investigations, or Payments teams as required to resolve Seller\'s issues and questions.Key job responsibilities

• Respond to Seller Queries via Phone, Chat and Email
• Handle queries from sellers across the world in their time zone
• Follow available guidelines while handling contacts to ensure seller experience
• Demonstrates effective, clear and professional written and oral communication in English and Hindi Language.

Fluency in these languages a must.

• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

A day in the life

• Ensure Tools and resources are working before handling a contact
• Follow guidelines while responding to seller queries
• Highlight issues through available mechanisms

We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- Candidates should have a passion for positive seller experience.
- Other than English and Hindi language proficiency, Telugu proficiency is preferred

Amazon