Job Description

about the role In line with our ITIL based processes and organization, you will be in charge to follow Orange internal processes and manage:- Incident management - handle both re-active (customer call) and pro-active (monitoring) incidents - troubleshoot and fix all incidents in close relationship with all people involved in the fault resolution process - help to provide root cause analysis (RCA) to customers Security Incident and Event Management - monitor and respond to alarms and alerts from the SIEM and Crowd strike solutions (triage / notification / recommendation / etc ) - working closely with Technical Operations Owners / Security Managers and with the customer/customer SOC, to manage incident response coordination and follow-up about you Technical Skills Reviews the latest alerts to determine relevancy and urgency. Creates new trouble tickets for alerts that signal an incident and require Incident Response review. Manages and configures security monitoring tools SIEM (Sentinel) - device integration, Configuration and administration of use cases, managing daly operations of alerts triggered in SIEM etc. Malware investigation and reporting Working experience on SOAR solution (Cortex XSOAR). Forensic investigation of incidents and SPAM / Phising email investigations Knowledge on Crowd Strike, MS Defender & Ivanti ticketing tool will be an additional advantage. Knowledge on Firewalls, Load Balancer & different security technology will be helpful in end to end analysis. additional information Degree / Diploma Holders with good Telecom / Data / IP Network knowledge. - Excellent verbal & written communication skills in English language - Good knowledge of MS-Office. 1) Primary responsibility is to provide cyber security support to OBS customers. 2) This position interfaces with external clients and is highly visible. 3) Responsible for general architecture, initial configurations and subsequent management of one or more systems - like SIEM, SOAR etc. 4) Provide 24.7 production support to accept, operate, and maintain security elements. 5) Troubleshoot end to end cyber security issues 6) Conduct risk assessments on all work performed. 7) Conduct daily, weekly, and monthly proactive maintenance activities including configuration changes and code upgrades per business directive. 8) Act like a mentor for team members and helping management to deliver customer\'s expectations. 9) Conduct time to time refresh sessions for team and find solution of problems to to run the operations smoothly. department Global Delivery & Operations L\'ambition d\'Orange Business est de devenir l\'int grateur r seaux et num rique de r f rence en Europe, en nous appuyant sur nos forces autour des solutions de connectivit nouvelle g n ration, du cloud et de la cybers curit . Nos 30 000 femmes et hommes pr sents dans 65 pays, dont chaque voix compte, sont tous anim s par la m me d termination et le m me esprit d\' quipe, pour construire les solutions digitales d\'aujourd\'hui et de demain et cr er un impact positif pour nos clients, pour leurs salari s et pour la plan te. Nous offrons des opportunit s passionnantes gr ce des projets innovants dans la data et le digital, le cloud, l\'IA, la cybers curit , l\'IoT, ou encore le digital workspace etle big data. Venez vivre cette aventure avec nous!

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